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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. Which practice will MOST help to ensure that data from various IT systems is integrated for better understanding of the technology environment?

A) Problem management
B) Monitoring and event management
C) Infrastructure and platform management
D) Software development and management

2. A retail organization is in the process of creating and delivering many new and changed products and services. A service to create a new website has a tight deadline, while the live 'point of sale' service has product backlogs relating to new features which would help to retain customers.
Which practice would MOST help the organization to understand the order these changes should be implemented?

A) Deployment management
B) Relationship management
C) Service design
D) Service validation and testing

3. An organization has recently acquired another company with its own service management teams.
The organization wants to ensure healthy relationships between employees and the opportunity for everyone to contribute to value co-creation.
What should the organization do NEXT?

A) Set clear targets for the new service management teams aligned with existing targets
B) Create separate value streams for the activities of the new service management teams
C) Train the staff of the new service management teams on how to access existing procedures
D) Perform a stakeholder analysis exercise in an effort to identify any conflicting interests

4. An organization sells products which have rapidly-changing features and functionality. The organization has always taken a traditional approach to development and deployment, aiming to deliver products with full functionality after extensive requirements analysis. The organization's sales and revenues have recently decreased.
Which technique would be MOST BENEFICIAL for the organization to adopt?

A) Minimum viable products
B) A/B testing
C) Return on Investment (ROI)
D) Cost of delay

5. Which high-velocity IT objective helps a digital organization to ensure that the risks it takes are aligned with the corporate direction?

A) Assured conformance
B) Co-created value
C) Valuable investments
D) Resilient operations

Solutions: