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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. In the context of high-velocity IT, which statement about the 'four dimensions of service management' is CORRECT?

A) Differentiating digital technologies are best managed by a centralized IT organization
B) Controlling suppliers' investments and policies reduces the risks of cloud-based services
C) Making quick decisions without getting slowed down by data analysis enables agility
D) Using automated tools supports the need to deliver digital products quickly and reliably

2. An organization has experienced many security issues due to cyber attacks that target users. The management team has decided to train users to help them understand their role in managing this risk.
Which type of control is this training an example of?

A) Risk analysis
B) Prevention
C) Detection
D) Correction

3. A service provider wants to compare two different versions of a checkout page by directing live traffic to each and measuring which produces more completed purchases.
Which technique is being used?

A) Regression testing
B) A/B testing
C) Static code analysis
D) Chaos engineering

4. An organization has identified a workaround for dealing with a recurring incident. As this workaround involves a sequence of manual steps, the incident is still causing more impact than is acceptable.
Which should the 'problem management' practice MOST LIKELY recommend to minimize business disruption?

A) Use AI Ops to detect the incident more quickly
B) Automate the workaround and deliver via self-help
C) Categorize the permanent fix as high-risk technical debt
D) Use ChatOps to escalate the incident more quickly

5. How can a service provider BEST improve its use of the 'capacity and performance management' practice to achieve more 'resilient operations'?

A) By assessing improvement opportunities to reduce technical debt
B) By providing warranty requirements to the software development team
C) By managing knowledge about live products and services
D) By providing a common approach for investigating the causes of incident

Solutions: