Understanding technical and functional aspects of Administering the CIC System

The following will be discussed in Genesys GEO-807 exam dumps:

• Workgroups ACD Skills
• Understand the configuration options available for ACD/Skills-Based routing
• Managing Licenses
• Identify key configuration elements at the Default User, Role, Workgroup, and User level
• Overview of Client Templates
• Managed IP Phone Configuration and Templates
• Configuring Client Button and Queue Columns
• Introduction to PureConnect Application Suite
• Managed IP Phone Network Provisioning
• Using Response Management Libraries
• Basics of Interaction Supervisor
• Basics of Interaction Reporter
• Configuring Stations
• Introduction to ACD Tools
• Status Messages, Account Codes, and Wrap-up Codes
• Identify the components of the Interaction Administrator interface
• Security and Compliance Enhancements
• Configuring ACD
• Overview of Interaction Center Business Manager

Understanding technical and functional aspects of Configuring Call Flows

The following will be discussed in Genesys GEO-807 exam dumps:

• Email Operations
• Email Profiles
• Default Auto Attendant set of menus and operations
• Overview of Interaction Attendant user interface
• Manage Voice Prompts
• Queue Operations
• Overview of Custom Profiles
• Structure of a Node
• Create and configure operations that comprise an Interaction Attendant menu
• Standard Inbound Operations
• Recognize and use the files and storage structure used by the Interaction Attendant
• Publish, import, and export a new Interaction Attendant configuration
• Overview of Default Profile
• Overview of Default Schedule
• Email Schedules
• Schedule Configuration

Reference: https://genbin.genesys.com/old/resources/training/certification/ExamStudyGuide-807-SIP8-v1.pdf

How to Prepare for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

Preparation Guide for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

Introduction

Genesys is an organisation with customer service and call centre technology for small and medium businesses. Genesys or Genesys Telecommunications Laboratories is a cloud and on-site company. The business has offices in Canada, Latin America, Europa, the Middle East, Africa, Asia and Australia and is located in Daly City, Californi- Established in 1990, Permira Funds and Technical Crossover Ventures recently acquired the Company in February 2012.

For organisations in more than 100 countries Genesys offers over 70 billion remarkable customer experience each year. Via Cloud and AI control, their technology connects every customer moment to marketing, delivery and service across every channel and enhances employee experienc- Genesys pioneered its Services expertise, improving customer faith and loyalty in every size company. Genesys is a leader in Services. This is allowed with Genesys Cloud, the all-in-one solution for rapid innovation and for scalability and versatility that is the world's leading public cloud platform.

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