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HP HP2-N31 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Selling HP BSM Solutions | - Customer needs analysis and positioning - Competitive differentiation and value messaging |
| HP BSM Solution Architecture | - Key components and platform overview - Integration with IT operations and monitoring tools |
| HP Business Service Management (BSM) Fundamentals | - Value proposition of BSM solutions - Core concepts of Business Service Management |
| Use Cases and Business Scenarios | - IT service monitoring and incident management - Business service impact analysis |
HP Selling HP BSM Solutions Sample Questions:
1. Which statement best links a customer problem to a solution capability for Network management?
A) Problem: the inability to capture and consolidate infrastructure and application events in real time Solution: HP Run-time Service Model (RTSM)
B) Problem: the inability to capture the end-user experience Solution: Real user Monitor (RUM)
C) Problem: how to determine which events matter and which are just "noise" Solution: Operations Manager (i)
D) Problem: too much lost productivity and time chasing network issues Solution: Network Automation (NA)
2. Which HP value statement will resonate with the persona involved in Network Management?
A) Our Network Management solution reduces downtime and mean time to repair (MTTR) through root-cause analysis that maintains accuracy for dynamic networks.
B) Our Network Management solution optimizes and consolidates tools with ability to manage most complex heterogeneous environments from a single solution.
C) Our Network Management solution provides end-to-end transaction and service-level management through proactive end-user monitoring.
D) Our Network Management solution guarantees an error-free, heterogeneous application that spans network silos.
3. Which key differentiator supports a capability of the BSM Application Performance management solution?
A) provides real time end-to-end transaction monitoring via industry leading, end-user monitoring and diagnostic tools
B) provides a cross-domain view of the entire IT environment with Operations Manager (i), known as the "Operations Bridge"
C) provides a single pane of visibility for complex, virtualized. and cloud environments
D) supports Heads-up Display (HUD) for multi-monitoring technology
4. What is the most correct value proposition for HP Software's BSM Application Performance management Solution?
A) Proactive network monitoring with detailed event capture lowers IT costs by reducing the incidence of performance degradation and the number and duration of network outages, thereby reducing the risks and costs of SLA noncompliance and regulatory penalties.
B) It consolidates performance and event data from heterogeneous architectures to reduce downtime, improves operations through greater system visibility, and lowers costs due to improved efficiency.
C) It enables IT organizations to enhance network performance and availability while improving resource utilization and provides secure, compliant networks, while meeting SLAs and containing costs.
D) Proactive application monitoring mitigates risks by reducing the number and duration of Severity 1 outages, thereby reducing end user minutes lost.
5. What is the most correct value proposition for HP Software's BSM Network Management Solution?
A) Proactive application monitoring mitigates risks by reducing the number and duration of Severity 1 outages, thereby reducing end-user minutes lost.
B) Proactive network monitoring with detailed event capture lowers IT costs by reducing the incidence of performance degradation and the number and duration of network outages, thereby reducing the risks and costs of SLA noncompliance and regulatory penalties.
C) It consolidates performance and event data from heterogeneous architectures to reduce downtime, improve operations through greater system visibility, and lower costs due to improved efficiency.
D) It enables IT organizations to enhance network performance and availability while improving resource utilization and provides secure, compliant networks, while meeting SLAs and containing costs.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: C |
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