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SAP C_C4C12_1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: User Management | 8%–12% | - Business user setup - Organizational structure - Role and access management |
| Topic 2: Account and Contact Management | <8% | - Relationship management - Master data maintenance |
| Topic 3: Lead and Opportunity Management | 8%–12% | - Sales methodology configuration - Lead qualification and conversion - Opportunity lifecycle and forecasting |
| Topic 4: Implementation Basics | <8% | - System scoping and fine-tuning - Project lifecycle overview |
| Topic 5: Fine Tuning | <8% | - Adaptation tools - Business configuration activities |
| Topic 6: Product and Pricing | 8%–12% | - Price lists and discount determination - Product master data - Pricing configuration |
| Topic 7: Sales Planning and Forecasting | <8% | - Planning hierarchy setup - Forecast categories |
| Topic 8: Notification and Approval Processes | <8% | - Approval process setup - Workflow rules |
| Topic 9: Data Migration | <8% | - Import/export procedures - Migration templates and tools |
| Topic 10: Personalization and Extensibility | <8% | - Extension fields - Mashups and embedded components |
| Topic 11: Quotation and Sales Order Management | 8%–12% | - Document flow and status management - Sales order integration - Quote creation and processing |
| Topic 12: Territory Management | <8% | - Realignment rules - Territory definition and assignment |
| Topic 13: Integration | 8%–12% | - Integration with SAP ERP / CRM - Middleware and communication arrangements - Web services and APIs |
| Topic 14: Reporting and Analytics | 8%–12% | - Standard reports and dashboards - Custom report creation - Data sources and key figures |
| Topic 15: Visit Planning and Execution | <8% | - Activity planning - Mobile and offline features |
SAP Certified Application Associate - SAP Sales Cloud 1811 Sample Questions:
1. What type of confirmation is received for an availability check when you use the Quotation Request External Pricing option from SAP Hybris Cloud for Customer?
A) Non-binding Confirmation
B) Binding Confirmation
C) Future Confirmation
D) Semi-binding Confirmation
2. Which dropdown lists in the Product facet can you use to add products to a sales order? (3 correct answers)
A) Opportunities
B) Quotes
C) Past order
D) Product list
E) Promotions
3. What activities do you perform in the Administrator work center to enable a new social media channel? (3 correct answers)
A) Select the channel type
B) Select the social media channel service level
C) Define the ticket priority with the social media channel provider
D) Set up access to your social media account
E) Create and schedule a social media import run
4. Which of the following is correct? Choose the correct answers.
A) It is possible to add Products from Product lists
B) It is not possible to add multiple Products
C) It is possible to add Products from past orders
5. You need to change the settings for the lead aging notification. What do you have to do?
A) Use the Administrator work center to set up priorities for the notification
B) Use the Sales work center to trigger the time of the notification
C) Use the business configuration work center to modify the number of days of the notification expiration
D) Use the Application and User Management work center to assign users to the notification
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C,D,E | Question # 3 Answer: B,C,E | Question # 4 Answer: A,C | Question # 5 Answer: C |
