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Reference: https://trailheadacademy.salesforce.com/certificate/exam-communications-cloud-ap---AP-203
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Salesforce Communications Cloud Accredited Professional (AP) Sample Questions:
A consultant analyzing integrations to various fulfillment systems. While the consultant beliefs that process shall be automated, they have identified one particular complex integration that has a formatted payload that verify JSON Implemented for nonstandard error response to be returned to order management from the fulfillment system. How should the consultant solve this used case?
- A. Attach an Omniscript ta task and handle the integration manually
- B. Use a dataRaptor to grab the JSON payload from Order Management to pass it to the fulfillment system directly.
- C. Use Apex to be able to send the customized payload and interpret the response
- D. Recommend that this step to be handled manually by having the user navigation to the fulfillment system's native UI .......logic
Correct Answer: C 🗳️
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niversal containers (UC) is a communication service provider using commination cloud. UC negotiate customer specific pricing with a B2B customer, which will subsequently be used for the pricing order by thle customer, which two actions must a consultant take to meet this requirements?
- A. Create a Contract, add Contract line items for the customer specific pricing and mark it as a Frame Agreement Contract
- B. Create New Offering, Configure Price List Entries for the customer specific pricing and mark it as a frame agreement offering
- C. Create a New Promotion, Configure Price Overrides for the customer specific pricing and mark it as a Frame Agreement Promotion
- D. Create a Quote, add customer contract based discounts for the customer specific pricing and create a Frame Agreement from the Quote
Correct Answer: A,C 🗳️
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A company is selling voice products to business customers. The offer allows customers to select devices of various models. The product modeler intends to create a phone add-on product specification with voice offers with a cardinality that allows up to 700. Which of the three statement are valid regarding the product model in this scenario?
- A. Product model uses OOTB features from EPC. Decomposition may fail when the maximum number of products is processed.
- B. Since the product model uses OOTB feature of EPC, MACD operations and decomposition are guaranteed to work well
- C. This type of modeling is not supported in EPC and modular should follow a flat modelling technique.
- D. Modeling children with large cardinalities can result in processing inefficiencies for MACD operations.
- E. Product Model use hierarchical modeling which is natively supports EPC
Correct Answer: A,D,E 🗳️
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Universal containers (UC) is a communication service provider using commination cloud. As a part of internet order fulfillment, UC warehouse agents will use salesforce to enter a router's barcode and enter the shipping tracking number of the router. How should a Communication cloud consultant solve this requirement?
- A. Configure a manual task Orchestration item that will launch a flow to enter the router's barcode number and shipping tracking number.
- B. Configure a Manual Task Orchestration item that will launch an OmniScript to enter the router's barcode number and shipping tracking number
- C. Configure a Push Event Orchestration item that will receive the router's barcode number and shipping tracking number
- D. Configure an Autotask Orchestration item that will automatically launch an OmniScript to enter the router's barcode number and shipping tracking number
Correct Answer: B 🗳️
Explanation: Only visible for ValidExam members. You can sign-up / login (it's free).
A telecom service provider offers internet, mobile and TV services that can be sold as bundled and independently. Fulfillment consultant designer is designing the orchestration order that contains any combination to consistently improve the customer satisfaction, the consultant need to design a solution that makes the service available to consumers for consumption and support changes for completely fulfilled offers even when other are still being same. what is the recommendation approach for an assets management strategy in this case?
- A. Module each offer as top offer, Use the standard assetization in orchestration to assetize the offer that have been ordered
- B. Module the offer as a top level offers, Use staged assetization in orchestration to assetize the offer that have been ordered
- C. Module the offer as a triple play bundle, Use staged assetization in orchestration to assetize the offer that have been ordered
- D. Module the offer as a triple play bundle, Use standard assetization in orchestration to assetize the offer that have been ordered
Correct Answer: B 🗳️
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