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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Fundamentals | 9% | - Navigate the Slack Admin console - Differentiate between Slack plans and features - Understand Slack roles and responsibilities |
| Workspace Administration | 9% | - Configure workspace-level and org-level policies - Manage workspace settings and configurations - Understand Enterprise Grid organization vs single workspace |
| User Lifecycle Management | 14% | - Configure single sign-on (SSO) and identity management - Manage user roles and admin roles - Handle user onboarding and offboarding - Configure user provisioning and deprovisioning |
| Enabling Slack Success | 15% | - Use analytics and reporting to measure engagement - Drive organizational collaboration and productivity - Promote best practices and user adoption - Create help channels for user support |
| Channel & User Group Administration | 28% | - Manage default channels and required channels - Implement channel naming conventions and best practices - Configure channel management policies - Manage user groups and channel permissions - Convert public channels to private channels |
| Security | 15% | - Enable multi-factor authentication (MFA) - Monitor and audit workspace activity - Configure domain and IP restrictions - Configure security policies and compliance settings - Manage DLP (Data Loss Prevention) and retention policies |
| App Administration | 10% | - Understand Slack Connect for inter-organization collaboration - Configure app permissions and settings - Manage app approvals and app directory - Manage integrations and workflows |
Salesforce Certified Slack Administrator Sample Questions:
Question 1
You're an Org Admin responsible for managing your organization's three workspaces grouped by business vertical.
Your organization wants to increase Slack usage across departments, and you anticipate new workspace requests.
Given these business requirements, what is the best way to manage requests to create new workspaces?
A. Encourage end users to create new workspaces themselves, then link the workspace URL to your organization via domain claiming.
B. Review, collaborate, approve, and reject workspace requests in one public, searchable channel.
C. Do not allow end users to request new workspaces; instead, encourage them to create more channels.
D. Route workspace requests from an org-wide help channel to a private admin-only channel where admins can review business rationale of requests.
Question 2
Tam Corp sells 15 versions of their software to customers around the world. They have a global team (e.g., sales, engineering, support, and human resources) of 500 employees.
Tam Corp is moving to the Enterprise Grid plan from two workspaces on the Plus plan. On their current Plus plan, they organize one workspace by team (e.g., #sales-team, #engineering-team, and #support-team), and the other workspace is primarily for recruiting discussions and the leadership team.
Leadership does not want the move from Plus to Grid to significantly impact how teams are communicating today.
When considering how to structure the Enterprise Grid, what is the structure that aligns with leadership and allows the teams to communicate most effectively?
A. Create one workspace, where each product line sold has its own channel.
B. Create workspaces for each product line sold, where each workspace is the "primary" workspace for the employee.
C. Create workspaces based on how information is shared, and where employees have one "primary" workspace where they spend 80% of their time.
D. Create workspaces for each department and sub-department in the company.
Question 3
You're a Workspace Admin on the Slack Business+ plan. Your company, Hurricane Inc., recently acquired another company, Tidepool Ltd., that uses the Slack Pro plan. You need to consolidate Tidepool's Slack workspace into Hurricane's workspace.
What is the best option for moving Tidepool's channels?
(Select the best answer.)
A. Export all public channels from Tidepool's Pro workspace, then import them into Hurricane's Business workspace.
B. Create new channels in Hurricane's workspace to mirror the channels in Tidepool's workspace.
C. Use the Move Channels page in the admin dashboard to move channels to Hurricane's workspace.
D. Copy all of Tidepool's channels into Hurricane's workspace using Copy Channels on the Channel Management page.
Question 4
You're an Org Admin at a security-conscious financial services company. You're rolling out Enterprise Mobility Management (EMM) across the organization.
Leadership asks if it is possible to require guests to use the Slack for EMM app.
How should you respond to this request?
(Select the best answer.)
A. Guests can be required to use the Slack for EMM app.
B. Guests can only login through the desktop app to access your workspaces.
C. Guests are required to use the Slack for EMM app by default.
D. It's not possible to require guests to use the Slack for EMM app.
Question 5
Marianne, an Org Admin, hears feedback that it's difficult for her members to find channels. She regularly receives requests in the #help-slack channel from members who accidentally created duplicate channels because they weren't aware there was already a channel on a certain topic.
Which action should Marianne's team take first to address the problem?
A. Encourage members to add a channel purpose and topic.
B. Standardize and communicate channel naming conventions.
C. Restrict new channel creation to admins only.
D. Change her workspace settings to allow all members to archive channels.
Solutions:
| Question 1 Answer: D | Question 2 Answer: C | Question 3 Answer: A | Question 4 Answer: D | Question 5 Answer: B |
