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Salesforce Plat-Con-201 Exam Syllabus Topics:

Salesforce Certified Omnistudio Consultant Sample Questions:

1. A company begins a project to unify its customer data across the enterprise. After completing the discovery t analysis phases of the project, the project team recommends FlexCards as the primary solution. The stake holder of the project are excited to move forward with this recommendation. However, IT is concerned that creating FlexCards will require custom coding and advanced technical skills they do not have on their team.
Which two features should the consultant highlight to address IT's concerns?
Choose 2answers

A) Newport Design System used in FlexCards
B) Lightning web components used in FlexCards
C) The FlexCard Designer
D) The FlexCard Wizard

2. An insurance company decides to implement a sales console for the sales representatives that displays or provide access to customer information. The consultant reviews all the information required and determines that FlexCards would be the best solution to display part of the required information.
Which two pieces of data should the consultant recommend displaying using FlexCards' Choose 2 answers

A) Guided troubleshooting process
B) Policies including type, issue date, amount
C) Terms and Conditions for each policy
D) Customer name, title, phone, email

3. A consultant must design a 360 view of the customer. The business requirements are:
* A header card with account information (name, account number, next billing date, invoice method)
* A list of related contacts (first name, last name, phone)
* All the open cases related to the account (subject, priority, SLA)
An account will not have more than 2 contacts, but it could have more than 10 open cases. It is necessary to the different sections available at a glance.
Which two FlexCard features should the consultant recommend to improve the user experience?
Choose 2 answers

A) Use a Zone Template
B) Use a Datatable element
C) Use a Block Element with the Collapse property enabled
D) Use a Custom Style to adjust height and width

4. When designing OmniStudio solutions, what are two reasons that explain why Integration Procedures are recommended as the first choice of data sources for FlexCards and OmniScripts?
Choose 2 answers

A) They can retrieve Salesforce data from multiple objects faster.
B) They combine multiple actions into a single server call.
C) They enable better usability in digital interactions.
D) They future-proof your front-end design.

5. A company is designing a new console for contact center agents. The cards in the console need to display the following:
* "Open" cases with case description, case open date, case type, assigned to and priority fields. Open should be highlighted with a red border.
* "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.
* "Closed" cases with case description, resolution, case closed date fields with alink to duplicate cases.
All cases will be fetched using a single DataRaptor.
How should the consultant design the FlexCard solution to meet these requirements?

A) Using card filter and multiple FlexCards
B) Using card session variables and a single FlexCard with multiple flyouts
C) Using card filter and a single FlexCard with multiple flyouts
D) Using card session variables and multiple FlexCards

Solutions: