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Oracle 1Z0-465 Exam Syllabus Topics:

Oracle RightNow CX Cloud Service 2012 Essentials Sample Questions:

1.
Which two statements are true about the Oracle RightNow CX Cloud Service Application button?

A) Provides context-sensitive help
B) Can include shortcuts to commonly used reports
C) Contains shortcuts for adding records and items to the knowledge base
D) Provides quick access to any of the interfaces defined for your application

2. You have created an add-in that utilizes the SOAP API, and uploaded it to the agent desktop and the incident workspace so that agents can access your custom product registration table.
The agents are getting an error when trying to use the add-in.
Which three permissions are required for an Agent to use an add-in an incident workspace?

A) Custom Object Read
B) Object Designer
C) Custom Object Create
D) Account Authentication
E) Session Authentication

3. Your customer wants you to separate their contact records by development.
You determine that to enable this functionality, you need to implement a new custom field, and that the field will need to be available to agents to enter and maintain the values.
Select the four steps to accomplish this.

A) Set the custom field data type to Text Field.
B) Create a "department" custom Field in the contact table.
C) Add a name and a column name for the new custom field.
D) Create a "department" custom field in the incident table.
E) Update the Context Workspace with the new "department" custom field.
F) Create a navigation set that includes the "department" custom field.

4. Select the two statements that describe reasons why you would link products to categories.

A) It allows filtered product and category lists when creating answers
B) It simplifies reporting on answers and incidents products and categories
C) It allows filtering of product and category menus on incident workspaces
D) It allows filtering of product and category menus on customer portal pages

5. How many levels can Products, Categories, and Dispositions have in each hierarchy?

A) 2
B) 4
C) 5
D) 6
E) 3

Solutions: