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Who should take the 1Z0-325 exam
The Oracle RightNow Cloud Service 2016 Implementation Essentials 1Z0-325 Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled as an Oracle RightNow Cloud Service 2016 Certified Implementation Specialist. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The Oracle RightNow Cloud Service 2016 Implementation Essentials 1Z0-325 Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass Oracle RightNow Cloud Service 2016 Implementation Essentials 1Z0-325 Exam then he should take this exam.
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1Z0-325 Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our 1Z0-325 exam dumps will include the following topics:
- Staff Management
- RightNow Analytics
- Chat & Co-Browse
- Feedback/Surveys
- Customer Portal
- Answer Management
- Site Configuration Admin
- Application Appearance
Oracle 1z1-325 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Site Configuration and Administration | - Search priority and keywords - Message templates and variables - System settings and configuration - Passport configurations |
| Topic 2: Analytics and Reporting | - Configure dashboards - Create standard and custom reports - Define report access and sharing |
| Topic 3: Customer Portal | - Portal access control - Self-service functionality setup - Portal deployment and configuration |
| Topic 4: Staff and Profile Management | - Set up staff accounts and roles - Configure agent workflows - Create and manage profiles - Define permissions and access rights |
| Topic 5: Knowledge and Answer Management | - Create and organize answers - Set up answer access and visibility - Manage knowledge base categories |
| Topic 6: Application Appearance | - Create and implement Workspaces - Design Agent Interfaces - Configure Customizable Menus - Create Navigation Sets |
| Topic 7: Customer Interaction Tools | - Manage email and response channels - Configure Chat and Co-Browse - Set up feedback and surveys |
