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Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Which two are true characteristics about the lifecycle of a service request?

A) If required, users can manually set the "Closed" status for a service request.
B) Users can reopen a service request when the status is set to "Closed".
C) "Closed" status is set by an automatic job after a specified number of days.
D) Users can reopen a service request when the status is set to "Resolved".
E) "Customer working" is one of the five seeded status types.

2. What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

A) Configure products groups and product items in Engagement Cloud.
B) Add the Product object to your DCS application.
C) Add images as the product image will not be pulled from Engagement Cloud.
D) Add product ID(s) to the database component.

3. Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.

A) DCS is a visual development tool for creating applications in VBCS.
B) VBCS is a visual development tool for creating applications in DCS.
C) DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.
D) DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.

4. Because of capacity issues in your Call Center, you have been asked to modify the number of simultaneous chats that an agent can be assigned from 4 to 2.
Which two steps do you have to follow to limit the channel capacity as required?

A) In the Work Assignments section, modify the default value in the Capacity field to a new value.
B) Select the Manage Capacities task.
C) Modify the default values in the Capacity fields for the channels.
D) In the Qualifying Status Values window, select a status from the No Effect on Workload list and move it to the Adds to Workload list.

5. Select three correct limits and restrictions when importing data from a file.

A) Both create and update operations are available for imported records.
B) If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
C) Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
D) The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
E) By default, the import starts immediately after it is activated.

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