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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. Which of the following record types can a Microsoft Dynamics CRM 2011 marketing list include? (Choose all that apply.)

A) Accounts
B) Leads
C) Cases
D) Users
E) Teams

2. In Microsoft Dynamics CRM 2011, you deactivate a Knowledge Base article template. Many articles based on the template are in various stages of the publishing process. What happens to the articles?

A) All articles based on the deactivated template are disabled.
B) Draft articles based on the deactivated template are deleted. Published articles remain unchanged
C) Unapproved and Draft articles based on the deactivated template are deleted.
D) All articles based on the deactivated template continue in the publishing process.

3. In Microsoft Dynamics CRM 2011, the currency on an existing open opportunity is incorrect.
The opportunity has no opportunity products.
What should you do?

A) Change the default currency for your user account. Then open the opportunity and run the Recalculate Opportunity command.
B) Open the opportunity, and then change the currency.
C) Create a copy of the opportunity, change the currency on the copy, and then delete the original opportunity.
D) Create a new opportunity that has the correct currency, and then delete the original opportunity.

4. Using Microsoft Dynamics CRM 2011, you need to analyze the number and percent of cases in progress
for each of your employees.
How can you get this information by using the least amount of effort?

A) Create a custom report.
B) Run the Service Activity Volume Report.
C) Run the Case Summary Table Report.
D) Use Advanced Find and create a Personal Chart.

5. In Microsoft Dynamics CRM 2011, you need to create a new quote for a customer.
The new quote is for products that are used in an existing opportunity for a different customer.
What should you do?

A) Create the new quote and relate the existing opportunity.
B) Create the new quote and get the products from the existing opportunity.
C) Copy the existing opportunity and create the new quote directly from the new opportunity.
D) Create the new quote directly from the existing opportunity.

Solutions: