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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

1. Which of the following are objectives of Supplier Management?
1.Negotiating and agreeing Contracts
2.Updating the Supplier and Contract database
3.Planning for possible closure, renewal or extension of contracts
4.Managing relationships with internal suppliers

A) 2, 3 and 4 only
B) 1, 2 and 3 only
C) 1, 3 and 4 only
D) None of the above

2. Which Function would provide staff to monitor events in an Operations Bridge?

A) Technical Management
B) IT Operations Management
C) Service Desk
D) Applications Management

3. What is the BEST description of an Operational Level Agreement (OLA)?

A) An agreement between the service provider and another part of the same organization
B) An agreement between the service provider and an external organization
C) A document that describes business services to operational staff
D) A document that describes to a customer how services will be operated on a day-to-day basis

4. Which of the following is NOT part of the Service Design phase of the Service Lifecycle?

A) Produce quality, secure and resilient designs for new or improved services, technology architecture, processes or measurement systems that meet all the agreed current and future IT requirements of the organization
B) Take the overall Service Strategies and ensure they are reflected in the Service Design process and the service designs that are produced
C) Measuring the effectiveness and efficiency of Service Design and the supporting processes
D) Produce and maintain all necessary Service Transition packages

5. What guidance does ITIL give on the frequency of production of service reporting?

A) Reports should be produced weekly
B) Service reporting intervals must be defined and agreed with the customers
C) Service reporting intervals must be the same for all services
D) Reporting intervals should be set by the Service Provider

Solutions: