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EXIN ITIL 4 Foundation Sample Questions:

1. Which is an input to the service value system?

A) A need from consumers for new or changed services.
B) A model to help meet stakeholders' expectations
C) The system of directing and controlling an organization
D) Recommendations to help an organization in all aspects of its work

2. Which practice has a purpose that includes managing authentication and non-repudiation?

A) Service configuration management
B) Information security management
C) Relationship management
D) Supplier management

3. Which statement about the 'change enablement' practice is CORRECT?

A) Standard changes are changes that need to be scheduled, assessed and authorized following a standard process
B) Emergency changes are changes that must be fully tested and fully documented prior to implementation
C) Service requests are usually normal changes that can be implemented quickly without authorization
D) Emergency changes are changes that must be implemented as soon as possible and therefore authorization is expedited

4. When working on an improvement iteration, which concept helps to ensure that the iteration activities remain appropriate in changing circumstances?

A) Direct observation
B) Minimum viable product
C) Feedback loop
D) Analysis paralysis

5. Which practice helps to ensure that the services delivered to customers are aligned with their needs?

A) Problem management
B) Change enablement
C) Service level management
D) Service request management

Solutions: