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IBM Enterprise Storage Technical Support Sample Questions:

1. A customer is considering the purchase of an XIV system and wants the standard warranty.
What is the standard hardware warranty for this purchase?

A) One or three year warranty with 24x7 response (dependent upon machine type).
B) Five year warranty with 24x7 response (dependent upon machine type).
C) Two year warranty with 9x5 next business day response.
D) One year warranty with 9x5 same business day.

2. A customer is considering the Cisco MDS 9148 and the IBM SAN48B-5 SAN switches.
What are two key advantages for the IBM SAN48B-5 switch? (Choose two.)

A) 1U of rack space
B) 10Gbps port support
C) 16Gbps port support
D) Pay as you grow from 16 to 48 ports
E) 1Gbps port support

3. Which solution provides virtualization, consolidation, and automation for a cloud deployment?

A) IBM SmartCloudVirual Storage Center
B) FlashSystem 840
C) Storwize V3700
D) XIV Gen3 with IBM Spectrum Protect

4. A customer has a single frame TS3500 with a L23 frame. There are five TS1150 drives and 100 tapes in this frame. The customer wants to add five LTO-6 drives to this TS3500.
What is the most cost effective solution for this customer?

A) Add a D53 frame with LTO-6 drives and add the LTO media to a D53 frame.
B) Add LTO-6 drives to a new D53 frame and add LTO media to the L23 frame.
C) Add LTO-6 drives to the existing L23 frame and add the LTO media to a D53 frame.
D) Add a L53 frame with LTO-6 drives and add the LTO media to a L53 frame.

5. A customer is looking to improve performance in its storage environment. The customer is considering adding SSD drives or a FlashSystem product to the environment.
Which IBM tool will help the customer understand the benefit in performance of these different technologies?

A) Storage Tier Advisor Tool
B) Disk Magic
C) Capacity Magic
D) TPC

Solutions: