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IBM C9510-526 Exam Syllabus Topics:

IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. Refer to the Exhibit.
In CallCenter.the VM ID and node fields are set on the options notebook registration tab.
What is the purpose of these fields?
They are used for:

A) RETAIN Notify to send Problem Management Report (PMR) notification.
B) an email address to send notification when password is locked.
C) CallCenter to authenticate at the login time.
D) notification to the resolution team on critsit PMRs

2. The IBM Support Assistant (ISA) Blue tool is an?

A) internal offering for IBM SWG products for support professionals, providing an integrated and extensible toolset for problem resolution
B) externally available tool for customers
C) tool for both internal and external use
D) internal tool to capture audit trail information of customer navigation to support site.

3. When writing instructions to a customer, creating technical documentation, or updating a Problem Management (PMR), which is the best way to ensure ease of comprehension and completeness?
Utilize paragraph:

A) and numbered items.
B) numbered items, and screen prints.
C) and screen prints.
D) format only.

4. When files are requested, a service given code of "W9" is utilized. What service given code is utilized when the files arrive?

A) 99
B) 19
C) R9
D) 39

5. Why is performing follow up (FUP) on the date set important?

A) To show the customer that they have not responded.
B) To ensure the customer knows they need to send in files.
C) It shows commitment to our customers by the support professional.
D) It shows the customer that the Problem Management Record (PMR) is in need of being worked on.

Solutions: