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HP HP2-B85 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: HP Sales Fundamentals | - Sales positioning and value proposition - HP partner and customer engagement concepts |
| Topic 2: Printing Technologies and Concepts | - Printing technologies fundamentals - Imaging and printing solution benefits |
| Topic 3: HP Imaging and Printing Portfolio | - Product features and capabilities - Overview of HP imaging and printing products |
| Topic 4: Customer Needs and Solutions | - Identifying customer requirements - Matching HP solutions to customer business needs |
HP Imaging and Printing Sales Fundamentals Sample Questions:
1. What is a vertical solution?
A) a solution that supports any of the requirements a white-collar worker might have
B) a solution that only works when HP OpenView management platform is used
C) a solution or feature that is adapted to a specific purpose or work process
D) a solution that only works if the customer is tightly integrated with suppliers and customers
2. Which printing trend is the result of the increase in original digital content?
A) Documents are distributed electronically and then printed.
B) Fewer documents are being printed.
C) Business is not concerned about printing costs.
D) Documents are copied on paper and then distributed.
3. How do HP Edgeline technology printheads work in Edgeline MFPs?
A) They move with the paper.
B) They remain stationary.
C) They work with PhotoREt III.
D) They consume less toner.
4. What are accurate descriptions of a first impression in business? (Select two.)
A) difficult to change
B) always positive
C) made in the first 5 to 30 seconds
D) based upon detailed information
E) easy to change
5. What is an imaging and printing assessment?
A) a method that dramatically increases the time of the sales process, as a new assessment is
required whenever a change is made
B) a method of observing your customer's workflow, gathering data, and understanding the current environment
C) a method that ensures that all the assets and liabilities of a customer are fully registered and
monitored
D) a method that supports the Customer Relationship Management process
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: A,C | Question # 5 Answer: B |
