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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. What are the operating systems available for Genesys Cloud mobile applications? (Choose two.)

A) IOS
B) Blackberry OS
C) Windows 10 mobile
D) EOS
E) Android

2. Which statements are true regarding the role of Designated Contacts? (Choose three.)

A) Designated Contacts provide the first level of support for their organization.
B) Designated Contacts are the only people within the organization who may contact and work with support.
C) Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.
D) Designated Contacts must report any issues to support immediately and let support determine where the issue lies.
E) Designated Contacts are the only people within an organization with access to the Resource Center.

3. When creating an external trunk, what protocol(s) can be selected? (Choose three.)

A) TLS
B) UDP
C) SIP
D) TCP
E) The default protocol

4. If you want all your Edges in an Edge group to use the same WebRTC phone trunk, where should you configure that?

A) In the Edges configuration Network Interfaces tab, select Use the following trunks under the Phone Trunks section.
B) In the Edges configuration Network Interfaces tab, under the Phone Trunks section, select Inherit from Edge Group and then select WebRTC phone trunk for the respective Edge group.
C) In the Edges configuration Network Interfaces tab, select Use the following trunks under the External Trunks section.
D) In the Edge Groups configuration Network Interfaces tab, select Inherit from Edge Group under the Phone Trunks section

5. You can select multiple files to upload into a workspace in the Documents feature.

A) False
B) True

Solutions: