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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. Doing more than one task at a time is known as:

A) Multitasking.
B) Efficiency tasking.
C) Sequential tasking.
D) Activity scheduling.

2. Customer information should be collected by a shop:

A) When the customer makes his first purchase.
B) If a customer appears to be one who will return to the shop.
C) Once you are aware that the customer is a regular shopper.
D) The first time the customer comes into the shop.

3. A weekly time management planning tool is known as a:

A) Weekly planning schedule.
B) Time grid.
C) Day planner.
D) Planning schedule grid.

4. A customer who takes a systematic and detailed approach to his purchase would be classed as an:

A) Analytical type.
B) Assertive type.
C) Authoritative type.
D) Aware type.

5. Which is the correct order of priority when positioning a product in the market place?

A) Targeting followed by Market Segmentation followed by Positioning.
B) Market Segmentation followed by Targeting followed by Positioning.
C) Positioning followed by Market Segmentation followed by Targeting.
D) Targeting followed by Positioning followed by Market Segmentation.

Solutions: