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Salesforce AP-203 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Communications Cloud Fundamentals | - Industry-specific architecture and concepts - Core Communications Cloud capabilities |
| Topic 2: Product Modeling and Catalog (EPC) | - Enterprise Product Catalog structure - Product lifecycle and configurations |
| Topic 3: Pricing, Billing, and Monetization | - Usage-based pricing models - Communications industry billing concepts |
| Topic 4: Order Management and Fulfillment | - Order capture and orchestration - Service provisioning concepts |
| Topic 5: OmniStudio and Low-Code Configuration | - OmniScript design and execution - FlexCards for UI composition - DataRaptor and Integration Procedures |
Salesforce Communications Cloud Accredited Professional Sample Questions:
ABC telecom is a large telecommunication operates with 75 million assets across its customer and business customers. The company cloud to take advantage of customer 360 capabilities. There are slight operational differences between the various regions where it sells services, some regions may have different readiness timelines. Which migration strategies should be opt?
- A. Coordinate migration readiness across regions and execute migration all at once to ensure consistency
- B. Do not migrate legacy assets and leverage external objects within salesforce to access them
- C. Migrate assets in chunks, portioning by geographical region and account type and then prioritize high value business accounts.
- D. Migrate Assets in chunks, portioning by geographical region and account type and then prioritize the migration based on regional timelines.
Universal containers is a communication service provider using communication cloud. A member of UC's legacy- system IT team has provided a consultant with an extract of all the existing products from the legacy system and asked the consultant to migrate the data to communication cloud which two question should the consultant ask in this scenario to clarify the data migration strategy?
- A. Can we rationalize products to a smaller number?
- B. Which of the products are inactive?
- C. Are there customer specific offerings?
- D. Which of the provided products are still actively sold?
What are the 3 keys inputs used by order management to determine the output of MACD order.
- A. Assets and inventory item records
- B. Commercial and technical product configurations
- C. Fulfillment request and fulfillment request line records
- D. Quote and quote line items records
- E. Order and order item details
UC rolling out products to the market in multiple go live iterations. Top offer sold is mobile followed by TV, during discovery phase it was identified that regardless of the top offer sold. Same activity of sending out a notification email to the account.
Which two ways consultant model the orchestration to make it reusable, have the least amount of time to go live and require minimal maintenance over time?
- A. Create a decomposition relationship for each product offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS
- B. Create a product class and assign it to all top level offers, create orchestration plan with a scenario on a product
- C. Create an orchestration plan and define a scenario for each top product offer
- D. Use product class to decompose each top offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS
United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete. Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?
- A. Introduce customer data management system as a part of digital transformation to keep customer data up to date
- B. Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM
- C. Synchronize real time customer data between the two CRMs at the end of business day using batch updates.
- D. Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs
