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ISEB CITP-001 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Management | 20% | - ITIL service lifecycle and processes - Incident, problem, and change management - Service level management and continuity - Information security and compliance |
| Topic 2: Strategy and Architecture | 20% | - IT strategy alignment with business goals - Enterprise and solution architecture principles - Governance frameworks (COBIT, TOGAF) - Technology roadmaps and investment planning |
| Topic 3: Management Support and Professional Issues | 20% | - Professional ethics and code of conduct - SFIA skills framework and CPD - Financial and resource management - Legal, regulatory, and data protection (GDPR, etc.) |
| Topic 4: Business Change | 20% | - Benefits realization and risk assessment - Stakeholder engagement and communication - Business analysis and requirements engineering - Change management methodologies |
| Topic 5: Solution Development and Implementation | 20% | - Software development lifecycles (Agile, Waterfall, DevOps) - Security and quality assurance - Data management and integration - Design, testing, and deployment practices |
