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Avaya 3303 Exam Syllabus Topics:

Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A company uses Avaya Proactive Contact (APC. 5.X and outbound dialing to perform debt collection for a car dealership. They want to play a message that is appropriate based on the call recipient's past due balance if that call ends up in the wait queue.
Which APC feature should be used?

A) unit work list
B) virtual campaign
C) record selection criteria
D) record specific messaging

2. In Avaya Proactive Contact 5.0, which application can be used to enable/disable the Agent Job list feature?

A) Editor
B) Agent Application
C) Command User Interface (System Telnet)
D) Analyst

3. Which three statements are true for IP address requirements in an Avaya Proactive Contact (APC. installation? (Choose three.)

A) Other internal components are assigned IP addresses by Avaya to separate internal and externalwork traffic.
B) The APC server IP address is required for Proactive Contact Agent installation.
C) Static IP addresses are needed for supervisor workstations.
D) Proactive Contact requires an IP address for the Proactive Contact System CPU to allow communication to the network.
E) The Administration Stored Procedure Interface (ASPI) server component needs a securitytoken/key and login name for the host when installed.

4. A system supervisor uses Editor to create a new completion code for use in a Job that will run later in the day. The job seems to start up without any problem, but when the supervisor looks at Monitor's Job Completion Code view, no agents are releasing calls using the new code.
Which two Issues would contribute to this problem? (Choose two.)

A) The Proactive Contact Agent application has not been updated to use the new completion code.
B) The agents did not get the email describing the new completion code and the conditions for Itsuse.
C) The completion code changes are in the pending state and won't be available to agents until after the next dialing application restart.
D) The system supervisor forgot to add the new completion code to the agent keys file associated with the job.
E) Monitor is not working properly. There should be at least a few calls with the new completion code.

5. Your mid-tier database is not available on the network. From a secondary dialer in the pod, the database server cannot be pinged.
How would you resolve the issue?

A) Verify if the IP address is correct in the dns.conf file.
B) Verify if the host name is correct in the nsswitch.conf file.
C) Verify if the domain name is correct in the resolv.conf file.
D) Verify if the IP address is correct in the hosts.conf file.

Solutions: