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Avaya 3302 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance & Troubleshooting | 10% | - Backup and restore procedures - Upgrades and updates - Common issues and resolution - Log analysis and monitoring |
| Topic 2: ACCCM Architecture & Components | 20% | - Server components and services - Web interface and navigation - System overview and functionality - Database and licensing |
| Topic 3: Configuration & Administration | 20% | - Roles and permissions - User, agent and extension management - System parameters and settings - Schedule server and automation tasks |
| Topic 4: Integration & Connectivity | 25% | - Network ports and protocols - Firewall and security configuration - Integration with Communication Manager - Integration with CMS, Call Recorder and other systems |
| Topic 5: Installation & Deployment | 25% | - Post-installation validation - License activation and setup - Server installation and configuration - Prerequisites and compatibility |
Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:
1. What must be configured in Avaya Contact Center Control Manager (ACCCM) before you can synchronize the ACCCM with the Communication Manager (CM)?
A) Active Directory Logins
B) ACCCM Supervisor, Administrator and users
C) Dial Plan Range
D) ACCCM Location(s), CM and the Organization Chart
2. A customer plans to deploy an Avaya Contact Center Control Manager (ACCCM) solution.
They would like to install a single ACCCM server that also runs the database.
Which installation component is required to meet the customer's needs?
A) Microsoft Silverlight3.0
B) Microsoft MVC
C) .NETFramework4.0
D) SQLServer2008 R2Express
3. A customer with Avaya Contact Cantor Control Manager (ACCCM) connects to Avaya Aura Communication Manager (CM) through a firewall. Only Port 5022 is allowed here.
Where can you change the port number to 5022 in ACCCM?
A) in the cm Port SYS Params tab of the CFG tab
B) in the ACCCM CFG tab under CM
C) in the file NAV360_ProvisioningService.exe.config
D) in the ACCCMLocation tab under CM
4. A customer is installing a new Avaya Contact Center Control Manager (ACCCM) server on a Windows 2008 server and has logged in with a Domain Account- During installation the customer receives the message in the exhibit.
How can this error be resolved?
A) Give the logged in user full control of the C:\ directory.
B) Right click on the ACCCM <release>.exe and change permissions to full control for the logged in user.
C) Give the logged in user full control of the C:\temp directory.
D) Right click on the ACCCM <release>.exe (example: ACCCM 6.3.l.exe) and select"run as administrator".
5. A customer with Avaya Contact Center Control Manager (ACCCM) will provide their own database. Which two statements are accurate regarding the database? (Choose two.)
A) SQL authentication must be activated for the database.
B) The database can be Microsoft SQL (MSSQL) or Sybase.
C) The database must be MSSQL 2008.
D) Windows Database authentication can be used.
E) MSSQL Express Versions cannot be used.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: A,D |
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