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Avaya Aura® Contact Center Solution Design Sample Questions:

1. A customer wants a solution to minimize IT overhead costs and thick clients. Which Avaya application would you recommend to solve this business challenge?

A) Avaya IX™ Workspaces
B) Avaya Breeze® Platform
C) Avaya Control Manager
D) Avaya IX™ Workforce Engagement

2. Refer to the exhibit.

AACC allows the use of campaigns for Sales or Marketing purposes.
Which statement about Outbound campaigns is true?

A) Agent Scripts are loaded Into Agent Desktop from the CCMS Database. 2-C
B) Agent Scripts are loaded Into Agent Desktop from the CCMM Database. 4-C
C) Agent Scripts are loaded Into Agent Desktop from the CCMA Database. 3-C
D) Agent Scripts are loaded Into Agent Desktop from the CCT Database. 1-C

3. Contact Center Multimedia supports a powerful Email Handler.
Which two sub-types of Email attachment files are supported? (Choose two.)

A) Web Communication
B) Instant Messaging
C) Voice Mail
D) Short Message Service

4. Avaya One Source has orderable quotes for the Greenfield customer and existing customer.
How can a quote from Avaya One Source -Order center be placed as an order?

A) By using Create Proposal SSR
B) By using Sales Force Updates
C) By using Create Order
D) By using Create Upload Order SSR

5. A design specialist prepares for a customer presentation with a diagram, and needs to understand the differences between Logical and Functional Architecture, What is the purpose of the Logical Architecture Diagram?

A) It IS a superset diagram which simultaneously portrays an end-state vision, a design ready for Implementation, the components of the bill of materials, and It is used to accelerate the sales cycle.
B) It highlights the logical flow within a network, without describing the physical Interconnection, and It Is ideally suited to explaining call/service flows or other Interactions.
C) As a highly symbolic layered description of a system based upon different actions or processes, it is commonly used as a reference point for discussion given the lack of details.
D) It depicts the entire network and its functions as Individual nodes, and It Is highly effective In communicating the totality of a particular concept.

Solutions: