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Avaya 46150T Exam Syllabus Topics:

Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. You are discussing Avaya IXTM Workforce Engagement Select with the decisionmaker at a prospective customer. The customer mentions that they are primarily interested in recording incoming and outgoing calls.
Which package would be most applicable to their needs?

A) Quality Management Edition
B) Standard Edition
C) Desktop Trigger
D) Workforce Management
E) Recorder Edition

2. Which of the following customer concerns are related to meeting the needs of a mobile workforce? (Select two.)

A) Work from anywhere
B) Simplifying management
C) Bring Your Own Device (BYOD)
D) Driving efficiencies
E) Customer Satisfaction

3. Your customer tells you that they have been having issues related to agent productivity and compliance, but that their current system doesn't provide away to track or measure performance.
Which feature of Avaya IX TM Workforce Engagement Select would enables them to create customizable, role-based scorecards and dashboards to measure the performance of all agents, queues, teams, groups, sites and lines of business supported by the contact center?

A) Analyze module
B) Quality Management
C) Coach and Learn
D) Live Monitor
E) Contact Recording

4. A line of business leader tries giving you the brush-off by sending you back to the IT team, saying, "I'm too busy whipping this contact center into shape to talk technology."
Which of the following responses will most likely keep you in the room?

A) Avaya has a long history of placing solutions in the contact-center environment.
B) Maybe we can help. What's keeping your agents from meeting their goals?
C) Doing your due diligence with us will buy you sweat equity with IT.
D) I've already got everything I need from the IT team, I need to hear it from you!
E) In a way, aren't we all on the IT team?

Solutions: