Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:
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Reference: https://trailheadacademy.salesforce.com/certificate/exam-communications-cloud-ap---AP-203
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Salesforce Communications Cloud Accredited Professional (AP) Sample Questions:
Universal containers (UC) is a communication service provider using commination cloud. UC wants to create a guided ordering processes for their Sales agent and B2C Consumers. Which three option are technically feasible.
- A. Use OmniScript for building the guided the ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS for Customers to Maximize reuse.
- B. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via Lightning Out on a third-party CMS for customers to leverage the development team's Flow expertise.
- C. Use Omni Script for building the guided ordering journey for agents and Omni script via Omni out on a salesforce community for customers to maximize governor limits and performance.
- D. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via community builder on a salesforce community for customers to leverage the development team's flow expertize
- E. Use Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community to maximize reuse
Correct Answer: A,D,E 🗳️
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A company is selling voice products to business customers. The offer allows customers to select devices of various models. The product modeler intends to create a phone add-on product specification with voice offers with a cardinality that allows up to 700. Which of the three statement are valid regarding the product model in this scenario?
- A. Product model uses OOTB features from EPC. Decomposition may fail when the maximum number of products is processed.
- B. Since the product model uses OOTB feature of EPC, MACD operations and decomposition are guaranteed to work well
- C. This type of modeling is not supported in EPC and modular should follow a flat modelling technique.
- D. Modeling children with large cardinalities can result in processing inefficiencies for MACD operations.
- E. Product Model use hierarchical modeling which is natively supports EPC
Correct Answer: A,D,E 🗳️
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A company uses as in-house legacy order management system for order fulfillment and inventory management. The order fulfillment support team complains that the items that makes callouts to the inventory management system get stuck and fail for days and manual intervention is required. The company has decided to move the industries Order management (OM) system. How would industries OM Fallout Management reduce this issue for the company.
- A. By automatically balancing order processing tasks across multiple orchestration items
- B. By automatically balancing order processing tasks across multiple orchestration queues
- C. By automatically queuing the fulfillment request to retry according to predefined retry policy.
- D. By automatically queuing the fulfillment request to retry according to fallout analysis report.
Correct Answer: C 🗳️
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UC have completed migration into developer org. Now they are using partial copy sandbox. What are the two reason why consultant should recommend doing a full data load in full copy sandbox before production load?
- A. To identify the metadata related error not previously seen with a subset of data
- B. To identify the risk of hitting governor limit with the production load
- C. To identify the data error that was not surfaced during testing with subset of data
- D. To understand how long, the data load in production should take
Correct Answer: B,C 🗳️
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Orbit telecommunication has announced that their B2C mobile business is doing well and there will be high order increase next year well beyond anything they had planned.
What are the two preparatory steps that a consultant should take to ensure the stability in production?
- A. Ensure Enterprise sales management (ESM) is employed to split the large order prior to submission to order management system
- B. Ensure that customer have enough Async Apex Callouts and platform events available to cover the load
- C. Ensure mule soft is employed for integration to reduce the consumption of salesforce resources
- D. Ensure platform events mode is enabled
Correct Answer: B,D 🗳️
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