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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In Microsoft Dynamics CRM 2011, you create two activities that occur at the same time for the same
resource.
First you create Activity A and set it to Show Time as Tentative. Then you create Activity B and set it to
Show Time as Pending.
How can you display this conflict? (Choose all that apply.)

A) Open Activity
B) Open the Service Calendar and disable Conflicts.
C) Open the Service Calendar and enable Conflicts.
D) Open Activity

2. In Microsoft Dynamics CRM 2011, which of the following can be associated to a marketing list? (Choose all that apply.)

A) price lists
B) quick campaigns
C) campaigns
D) sales literature
E) products

3. In Microsoft Dynamics CRM 2011, you need to create an account, a contact, and an opportunity from a
lead.
What should you do?

A) Create the account, the contact, and the opportunity with the values of the lead. Then attach the contact and the opportunity to the account.
B) Qualify the lead and convert it to an account, a contact, and an opportunity.
C) Qualify the lead and convert it to an account and a contact. Create the opportunity with the values of the lead, and then attach it to the account.
D) Qualify the lead and convert it to an account. Create the contact and the opportunity with the values of the lead, and then attach them to the account.

4. A company uses a multitenant deployment of Microsoft Dynamics CRM 2011.
When you schedule a service activity, the scheduler offers appointments at unexpected times.
You discover that the times correspond to the wrong time zone.
You need to set the time zone so that service activity appointments are offered at the correct times, without
impacting other organizations.
Where should you set the time zone?

A) on the General tab of the Personal Options dialog box
B) in the facility work hours settings
C) in the Date and Time settings of the Microsoft Dynamics CRM server
D) in the facility settings

5. You need to export a list of only active invoices for a specific customer from Microsoft Dynamics CRM 2011
to Microsoft Office Excel.
What should you do?

A) Open the Invoice Associated View of the customer and filter the view to display active invoices. Then export the view to Excel.
B) Open the Account Summary report of the customer, and then export the report to Excel.
C) Create an Invoice View and filter the view to display active invoices. Then export the view to Excel.
D) In the Report Wizard, create a report with a Primary Record Type of Invoices. Then export the report to Excel.

Solutions: