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EXIN ITIL Foundation (syllabus 2011) Sample Questions:

1. Which one of the following is NOT a responsibility of the service transition stage of the service lifecycle?

A) To ensure that a service can be managed and operated in accordance with constraints specified during design
B) To provide good-quality knowledge and information about services
C) To plan the resources required to manage a release
D) To design and develop capabilities for service management

2. In terms of adding value to the business, which one of the following describes service operation s contribution?

A) The cost of the service is designed, predicted and validated
B) Measures for optimization are identified
C) Service value is visible to customers
D) Service value is modeled

3. Which of the following are sources of best practice?
1.Academic research
2.Internal experience
3.Industry practices

A) All of the above
B) 1 and 2 only
C) 2 and 3 only
D) 1 and 3 only

4. A Service design package (SDP) would normally be produced for which of the following?
1.A new IT service
2.A major change to an IT service
3.An emergency change to an IT service
4.An IT service retirement

A) 2, 3 and 4 only
B) All of the above
C) 1, 2 and 4 only
D) None of the above

5. Which one of the following is the BEST description of a relationship in service asset and configuration management?

A) Defines which software should be installed on a particular piece of hardware
B) Describes how the configuration items (CIs) work together to deliver the services
C) Describes the topography of the hardware
D) Defines how version numbers should be used in a release

Solutions: