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EXIN ITIL 4 Foundation Sample Questions:

1. Which statement about outcomes is CORRECT?

A) Outcomes are how the service performs
B) An outcome can be enabled by more than one output
C) An output can be enabled by one or more outcomes
D) An outcome is a tangible or intangible activity

2. Which is the CORRECT explanation of the 'R' role in a RACI matrix?

A) This role has ownership of the end result
B) This role ensures that activities are executed correctly
C) This role ensures the flow of information to stakeholders
D) This role is involved in providing knowledge and input

3. Which statement about emergency changes is CORRECT?

A) Emergency changes must be fully documented before authorization and implementation
B) The assessment and authorization of emergency changes is expedited to ensure they can be implemented quickly
C) The testing of emergency can be eliminated in order to implement the change quickly
D) Emergency changes should be authorized and implemented as service requests

4. Which practice has a purpose that includes observing a service to report selected changes of state identified as events?

A) Monitoring and event management
B) Information security management
C) Change control
D) Incident management

5. In which two situations should the ITIL guiding principles be considered?
1. In every initiative
2. In relationships with all stakeholders
3. Only in specific initiatives where the principle is relevant
4. Only in specific stakeholder relationships where the principle is relevant

A) 2 and 3
B) 3 and 4
C) 1 and 2
D) 1 and 4

Solutions: