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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:
1. Which of the following are features of IP Office Support Services (IPOSS)? (Select two.)
A) IPOS Scan be sold under wholesale and co-delivery models.
B) IPOSS includes remote diagnostic capabilities.
C) Default coverage hours for IPOSSare365x 24.
D) Avaya IP OfficeTM cloud deployment subscribers must buy a prepaid IPOSS contract on top of their monthly subscription fees.
E) IPOSS includes major software upgrades, updates and patches.
2. A customer is looking for 30 endpoints to use in a busy contact center that is tightly integrated with the line of business.
Which of these endpoints would you recommend?
A) K155
B) J139
C) K165
D) J179
E) J129
3. Your customer describes a recent situation in which they were not able to accurately forecast demand and were short-staffed as a result.
Which feature of Avaya IX TM Workforce Engagement Select would help this customer mor effectively manage staff?
A) Analyze module
B) Desktop Trigger
C) Coach and Learn
D) Live Monitor
E) Workforce Management
4. You have a midsized customer considering the Avaya Contact Center Select offer. You tell him that the offer is tailored to provide rapid deployment targets.
First call/first email typically takes________
A) Less than 1 hour
B) 1 day
C) 1 week
D) Less than 4 hour
Solutions:
| Question # 1 Answer: A,E | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: B |
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