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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. The customer has Installed Avaya Contact Center Control Manager (ACCCM) and will be using ACCCM to manage their Avaya Quality Monitoring (QM) server.
Which database does the ACCCM connector log into on the QM server?

A) ws_er
B) witness
C) ws_portal
D) CRN_CS

2. Which three services are mandatory for every Avaya Contact Center Control Manager (ACCCM) software for a standard solution installation? (Choose three.)

A) Importer Service
B) Functional Service
C) Sync Service
D) Licensing Service
E) Active Directory Synchronization Service
F) Provisioning Service

3. A company located In Germany wants to setup their Avaya Contact Center Control Manager (ACCCM) to use the German language. In which two locations can you set de_de as the language? (Choose two.)

A) in the database tableSystem_Parameters underLanguage
B) in web.config file under set de_de
C) the ACCCM Setup under SystemLanguage
D) in the ACCCM CFGtab,under Language Tab, select de_de

4. A customer has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Call Management System (CMS) solution. They would like to give their agents the ability to change their skill assignments without breaking the user permission level. How would you best match the key capabilities that the customer requires?

A) Allow agents to change their skill assignments.
B) Assign agents into organization chart teams.
C) Assign agentsinto an extension group.
D) Assign agentsinto ACCCM virtual groups.

5. Avaya Contact Center Control Manager (ACCCM) users have a relationship with the ACCCM organization chart hierarchy. What is the ACCCM organization chart hierarchy?

A) Site, Department, Team, Virtual Site, Virtual Group
B) Site, Department,Team
C) Site, Virtual Site,Virtual Group
D) Site, Location, Department, Team

Solutions: