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Avaya 2U00210A Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Selling and Value Proposition | 10% | - Customer requirements alignment - Competitive differentiation - Solution ROI and business value |
| Avaya Unified Communications Overview | 25% | - Avaya UC portfolio positioning - Key benefits and use cases - UC market trends and business drivers |
| Collaboration and Endpoints | 20% | - Mobility and BYOD support - Avaya VDI Communicator - IP phones and video endpoints - Avaya one-X and workplace clients |
| Avaya Aura Core Solutions | 30% | - Avaya Aura System Manager - Interoperability and architecture - Avaya Aura Communication Manager - Avaya Aura Session Manager |
| Messaging and Cloud Integration | 15% | - Unified messaging features - UCaaS and hybrid deployment options - Avaya Messaging Service (AMS) |
Avaya APSS Unified Communications Online Test Sample Questions:
You are talking to Claudine, a CFO (chief financial officer). Claudine's business challenges are to manage the business in this economy, work with limited resources, and tightly control expenses. Which two of the Avaya capabilities will help with these business challenges? (Choose two.)
- A. Realize cost savings through centralized management, SIP trunkingand tail-end hop off.
- B. Enable first call resolution to improve customer service.
- C. Add new communication features by replacing legacy systems.
- D. Integrate legacy systems to take advantage of the current investment.
Avaya is trying to get payments worth $100,000 released from a public sector client in connection with an implementation project Avaya delivered successfully three (3) months back. The Channel Partner through whom Avaya bid for the project is the primary interface conducting regular follow-ups with the client. The client contact promises to get the payment released within 45 days provided the Partner or Avaya pay up $ 150 to expedite release. The Avaya channel account manager encourages Partner to do "whatever it takes* to get the money. What should the Partner do? The Partner should:
- A. Negotiate the proposed "sum" with the client contact and try and agree on a sum of not more than $60 which could be deemed reasonable.
- B. Immediately report the matter by using Avaya Ethics Hotline or emailing [email protected]
- C. Ask Avaya to pay the money to get the payments released.
- D. Report the matter to their own management.
One of the important features that Avaya one-X@ Mobile shares with all of the Avaya UC
clients is single number reach. How does this benefit the company and the end user? (Choose two.)
- A. The Company can easily track and locate the end user.
- B. The end user's privacy is protected as the business number is published and displayed to callers.
- C. Customers aren't confused or frustrated they need just one number to reach staff.
- D. The end user's calls are private and secure by using the automatic encryption feature.
HOTSPOT
Managers and executives at different client organizations often have different titles yet perform the same function. So instead of an IT Manager, you may be working with a C level officer such as a chief technical officer. Match the officers and managers, listed below, with the Avaya Web Conferencing benefit that would be of interest to them, for each feature, select the corresponding benefit from the dropdown list.
