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SAP C_C4C14_1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Integration and Communication | - Communication Channels
|
| Topic 2: Service Processes | - Service Order Processing
|
| Topic 3: Reporting and Analytics | - Service Reporting
|
| Topic 4: Master Data and Configuration | - Core Master Data
|
| Topic 5: SAP Service Cloud Fundamentals | - Service Cloud Overview
|
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
Question 1
Which of the following data items are required to create a registered product? Note: There are 2 correct answers to this question.
A. Warranty ID
B. Customer
C. Reference date
D. Serial ID
Question 2
Which field controls how SAP ERP handles an item that is released from a SAP Cloud for Cutomer work ticket to SAP ERP?
A. Processing type
B. Scheduling relevant
C. Coverage indicator
D. Invoicing method
Question 3
What is the correct sequence of steps for the process when creating tickets?
A. 1. Analyze incident categories
2. Determine service categories
3. Determine ket dates
4. Determine SLA
B. 1. Determine service categories
2. Analyze incident categories
3. Determine ket dates
4. Determine SLA
cement (SLA) evaluation
C. 1. Analyze incident categories
2. Determine service categories
3. Determine SLA
4. Determine ket dates
D. 1. Determine service categories
2. Analyze incident categories
3. Determine SLA
4. Determine ket dates
Question 4
Which of the following actions can you perform with the Administration Adaptation function? Note: There are
3 correct answers to this question.
A. Edit custom forms and reports
B. Change my settings
C. Assign a page layout to achieve dynamic user interfaces
D. Disable Key User properties
E. Create an extension field and define its properties
Question 5
When would you use data migration templates instead of entering data manually? Note: There are 2 correct answers to this question.
A. When integration has been scoped
B. When the data volume is low
C. When data is loaded from multiple applications
D. When data must be loaded quickly
Solutions:
| Question 1 Answer: C,D | Question 2 Answer: B | Question 3 Answer: C | Question 4 Answer: B,C,E | Question 5 Answer: C,D |
