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Salesforce Arch-301 Exam Syllabus Topics:

Salesforce Certified B2B Solution Architect Sample Questions:

Question 1

Northern Trail Health has clients that have more than 10,000 employees. The company's Customer Service team handles requests from its client's employees directly and tracks various rebate programs per employee.
Private information should not be shared with the Sales team and they should only see contacts that are relevant to the sales process.
Assuming that Sales and Service teamsshare certain contacts, in which two ways should a Solution Architect ensure optimal performance?
Choose 2 answers

A. For each Account, assign Sales Contacts to the Sales team andall the rest to a Customer Service representative assigned to the Account.
B. Assign all contacts to Sales team members to ensure sharing is streamlined and hide private fields from them.
C. Set the Contact object to PublicRead Only so that the sharing rules do not bog down performance for sharing.
D. Use profiles and/or permission sets to give View All access to Customer Service on the Contact object.
E. Explanation:
For optimal performance and data access control, the Solution Architect should:
* A. Use profiles and/or permission sets to give View All access to Customer Service on the Contact object. This allows Customer Service to access the necessary contact information while maintaining the principle of least privilege.
* D. For each Account, assign Sales Contacts to the Sales team and all the rest to a Customer Service representative assigned to the Account. This approach ensures that each team has access to the relevant contacts while keepExternal Sharing Model to create external organization-wideing private information secure and maintaining system performance by minimizing complex sharing rules.
Salesforce's documentation on sharing and visibility best practices recommends such strategies to manage access to records efficiently and securely.
https://trailhead.salesforce.com/en/credentials/sharingandvisibilityarchitect QUESTIONNO: 39 A Solution Architect is working with a complex enterprise architecture that supports multiple business processes. Many previous transformation projects have struggled because of the interdependencies between the Salesforce production environment and other systems, as well as a lack of documentation.
In which two ways can a Solution Architect gain a better understanding of the current state of the Salesforce production environment?
Choose 2 answers
A: Speak to the business stakeholders to gather their suggestions for improvement.
B: Identify which system integrator did the previous implementation and ask them to document their work.
C: Examine the details of the current configuration to see how it is set up.
D: Work with the system administrator toidentify who has the most knowledge of the current configuration.

Question 2

Universal Containers (UC) is currently utilizing Sales Cloud and Revenue Cloud for its direct Sales team. UC would like to create an indirect Sales team with its vendors using Experience Cloud as the front end with the same kind of quoting functionality the direct Sales team uses within Revenue Cloud. However, UC wants to ensure that data from the internal direct Sales team is not visible to the external indirect Sales team in Experience Cloud.
What is the first configuration a Solution Architect should consider when implementing Experience Cloud in this scenario?

A. Make internal organization-wide defaults Public Read Only to create external visibility.
B. Enable External Sharing Model to create external organization-wide defaults.
C. Add Indirect Sales Team to existing Direct Sales Team Role Hierarchy.
D. Start creating Sharing Sets for Experience Cloud users to access Sales Cloud.

Question 3

UniversalContainers (UC) needs to support its customers via email, phone, and chat. Service agents are only scheduled to support one communication channel for each shift. UC has implemented a service-focused community but only wants customers to inquire about service in the community through chat.
Which three options should a Solution Architect recommend to meet the requirements defined above?
Choose 3 answers

A. Experience Cloud, web-to-case, and a CTI integration
B. CTI adaptor with Omni-Channel integration
C. Customer Community with ability to create a new support Case
D. Customer Community with Live Agent
E. Omni-Channel with defined presence, routing configurations, and Service Channels

Question 4

Universal Containers (UC) has a multi-cloud environment that includes Sales Cloud, Service Cloud, and CPQ. The environment supports multiple languages via the translation workbench. As part of a roadmap, UC is implementing B2B Commerce. As part of this project, there is a requirement to translate data stored within the Name and Description fields on the Productand Product Category objects.
What should a Solution Architect recommend to achieve this?

A. Enable Translation Workbench.
B. Add custom field with translations
C. Done data records and translate.
D. Enable Data translation for B2B Commerce.

Question 5

Universal Containers (UC) is about to complete the first phase of its digital transformation with its new Lead to Invoice process that incorporates several clouds like Sales Cloud, Service Cloud, Revenue Cloud, Experience Cloud, and MuleSoft. UC is now creating a Center of Excellence and focusing on a purely Agile methodology for working on new releases. UC wants to understand some of the considerations around release planning.
What are two recommendations a Solution Architect should make to ensure UC's releases to production work within its release schedule and there are no delays in future releases?
Choose 2 answers

A. Use the last sprint of the release to stabilize it and eliminate identified issues.
B. Fix the scope of the sprint during release planning regardless of how long it takes.
C. Create a regular sprint cadence across the different teams to demonstrate new functionality.
D. Utilize the last sprint to include functionality that was missed from previous sprints.

Solutions: