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CIPS L5M9 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Operations Management Concepts | - Definition and scope of operations management
|
| Performance Improvement in Operations | - Performance measurement and benchmarking
|
| Operations Processes and Systems | - Four Vs of operations
|
| Quality and Reliability Management | - Total Quality Management (TQM)
|
| Operations Strategy and Performance | - Operations strategy development
|
CIPS Operations Management Sample Questions:
Question 1
In what circumstances would an organisation use a Fishbone diagram?
A. to demonstrate a pattern has occurred
B. to visually represent links between activities
C. to find the cause of an issue
D. to depict changes in quality
Question 2
Sunshine Ltd is a global manufacturer of confectionary with sales of products in over 30 different countries bringing in a revenue of over £5m. Due to different cultures and tastes, they produce similar products for each country market, but tweak the recipe slightly for each customer base. Which type of manufacturing process is used at Sunshine Ltd?
A. make to order
B. customisation
C. mass customisation
D. mass production
Question 3
Which of the following are basic performance objectives used for day-to-day operations and ensure staff are working towards tangible achievements? Select TWO
A. cost
B. quality
C. customer satisfaction
D. operations agility
Question 4
The goal of Operations Management is to create processes which ensure the three Es: Efficiency, Effectiveness and Efficacy. What is meant be Efficacy?
A. the process is cost-effective
B. the process meets the intended purpose
C. the process is optimised
D. the process produces as little waste as possible
Question 5
Bilal is an Operations Manager at an apple pie manufacturer and is currently undertaking an Aggregate Capacity Analysis.
What is the purpose of this?
A. It will help Bilal decide if he needs to hire more workers in the short term to ensure the factory produces enough apple pies to meet demand
B. It will help Bilal assess if he is working within the allocated budget
C. It will tell Bilal if he has the correct number of apples he needs to produce the desired number of apple pies
D. It will give Bilal an overall evaluation of the company's ability to meet demand fluctuations
Solutions:
| Question 1 Answer: C | Question 2 Answer: C | Question 3 Answer: A,B | Question 4 Answer: B | Question 5 Answer: D |
