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Salesforce Slack-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Slack Administration and Governance | - Workspace configuration and settings - Security and compliance controls - User lifecycle management | |
| Change Management and Adoption | - Communication and rollout planning - Training and enablement planning - User adoption strategies | |
| Delivery and Migration | 17% | - Slack delivery best practices - End-to-end migration planning and execution - Role definition across Slack, partner, and client teams |
| Solution Design for Slack | - Integration design with Salesforce ecosystem - Channel strategy and governance model - Workspace architecture and design principles |
Salesforce Certified Slack Consultant Sample Questions:
Your new client is a small company launching Slack for the first time. They like to keep processes lean and don't have a large IT team to support users with queries.
To ensure a great Slack user experience, which end-user support best practice should you recommend they leverage?
- A. Promote a search first culture by providing self-serve materials in Slack to enable users to independently find answers to their questions.
- B. Assign employees to monitor help channels and answer users' questions.
- C. Create various help channels in Slack for users to submit their requests.
- D. Communicate an immediate response timeline to ensure user requests are attended to.
Correct Answer: A 🗳️
Explanation: Only visible for ValidExam members. You can sign-up / login (it's free).
You are helping your client prepare for a grid migration. They want to make sure users are prepared for any impact to their workday while the migration is in process.
What should they communicate regarding the end-user experience on the migrating workspace during the grid migration?
- A. Users are deactivated at the org level, but can still access the migrating workspace.
- B. Users are signed out of their Slack accounts on the migrating workspace and the workspace becomes unavailable.
- C. Users can continue to work in their Slack accounts on the migrating workspace while the workspace is being migrated.
- D. Users cannot use channels while the workspace is being migrated, but can still direct message each other.
Correct Answer: B 🗳️
Explanation: Only visible for ValidExam members. You can sign-up / login (it's free).
You are helping your client plan a grid migration, and they ask you what will happen to the URL of the existing workspace after the migration is complete.
What should you tell them about the existing workspace URL?
- A. It will automatically be updated with a randomly generated new URL.
- B. It will remain the same but stops working.
- C. It will remain the same and take users back to the original workspace outside the grid org.
- D. It will remain the same and take users to the workspace within the grid org.
Correct Answer: D 🗳️
Explanation: Only visible for ValidExam members. You can sign-up / login (it's free).
Your client is trying to add a custom field for all members to add their favorite dessert in Slack profile.
How would you recommend they set up this field?
- A. In the org admin dashboard, select Profile, then open the Configure Profiles section and add a field
"Favorite Dessert". Edit the field to update from API and publish the changes. - B. In the org admin dashboard, select Profile, then open the Configure Profiles section and add a field
"Favorite Dessert". Edit the field to update from SCIM and publish the changes. - C. In the org admin dashboard, select Profile, then open the Configure Profiles section and add a field
"Favorite Dessert". Publish the changes. - D. In their IDP, add a field "Favorite Dessert". Edit the field to update from SCIM and publish the changes.
Correct Answer: C 🗳️
Explanation: Only visible for ValidExam members. You can sign-up / login (it's free).
Your client wants to create an IT Support help channel and asks you to advise on the best option using Slack channel naming settings and best practices.
Which channel name do you select?
- A. #help_it
- B. #help-it
- C. #help-it!
- D. #HELP-IT
Correct Answer: B 🗳️
Explanation: Only visible for ValidExam members. You can sign-up / login (it's free).
