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HP HP5-H10D Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Customer Needs and Solution Matching | 25% | - Identifying customer business and IT challenges - Aligning ServiceOne to customer requirements - TCO and ROI communication |
| Topic 2: HP PPS ServiceOne Overview | 25% | - Delta update changes from previous version - ServiceOne value proposition and benefits - PPS portfolio positioning |
| Topic 3: Sales Process and Implementation | 20% | - Quoting and registration procedures - Terms, conditions and eligibility rules - Renewal and extension policies |
| Topic 4: Service Offerings and Coverage | 30% | - Care Pack services and contractual services - Warranty upgrades and extensions - Deployment and support services |
HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
Which mobile app can be downloaded to search for the three best HP Care Pack Services for a specific
product?
- A. HP Care Pack Central
- B. HP Attach Widget
- C. MySalesGuide
- D. HP Cirrus
Correct Answer: D 🗳️
Which HP PPS Services can be offered to a customer when their previous engagement arrives at renewal?
(Select two.)
- A. HP Contractual Services
- B. HP Maintenance Kit replacement
- C. HP Defective Media Retention
- D. HP Post Warranty Care Pack
- E. HP Refresh Services
Correct Answer: A,C 🗳️
Which type of HP PPS Services allow for an onsite engineer who is dedicated to supporting HP
hardware?
- A. HP Custom Contractual Services
- B. HP Priority Services
- C. HP Care Pack Services
- D. HP Standard Contractual Services
Correct Answer: C 🗳️
Risk mitigation HP Care Packs Services mitigates the risk of downtime on a customer's business through
which specific service?
- A. Defective Media Retention
- B. Printer Installation
- C. Asset Tagging
- D. Accidental Damage Protection
Correct Answer: A 🗳️
Which HP PPS Services allow customers to add leasing of the new hardware purchased within the
pricing?
- A. HP Custom Contractual Services
- B. HP Priority Services
- C. HP Care Pack Services
- D. HP Standard Contractual Services
Correct Answer: A 🗳️
