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SAP C-C4H410-01 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Sales Planning and Forecasting | <8% | - Sales target dimension setup - Forecast creation and submission |
| Topic 2: Account and Contact Management | <8% | - Account groups and relationships - Contact data maintenance |
| Topic 3: Implementation Basics and Fine Tuning | 8%-12% | - Fine-tuning timeline and dependencies - Tailoring standard settings - Configuration and administration tasks |
| Topic 4: Data Migration and Integration | >12% | - Troubleshooting migration issues - Data migration templates and workbench - Pre-packaged integration scenarios |
| Topic 5: Visit Planning and Execution | <8% | - Visit surveys and follow-up tasks - Activity planning and scheduling |
| Topic 6: Territory Management | <8% | - Territory determination rules - Territory hierarchy setup |
| Topic 7: Reporting and Analytics | 8%-12% | - Excel integration with reports - Custom report components - Interactive dashboards |
| Topic 8: Product and Pricing | 8%-12% | - Trigger pricing in sales documents - Pricing components configuration - Internal and external pricing determination |
| Topic 9: Personalization and Extensibility | <8% | - Mashups and custom fields - Custom business objects |
| Topic 10: Workflow and Notifications | <8% | - Workflow conditions and actions - Notification process setup |
| Topic 11: Lead and Opportunity Management | 8%-12% | - Revenue scheduling and sales stages - Lead distribution and qualification - Opportunity creation and buying center |
| Topic 12: User Management | 8%-12% | - Business roles and access rights - Access control management - User creation and maintenance |
SAP Certified Application Associate - SAP Sales Cloud 1911 Sample Questions:
Question 1
For which of the following business requirements would you use the personalization feature?
There are 2 correct answers to this question.
Response:
A. An administrator wants to change a standard field label to a new value.
B. A sales manager wants different screen layouts assigned to two different business roles.
C. A service manager wants to arrange his ticket queue with assigned to as the first column.
D. A sales representative wants to modify the screen layout.
Question 2
What must you do if your customer wants to add product images to sales quote print forms?
Please choose the correct answer.
Response:
A. Add printing as a predefined task in Activity Plans.
B. Select an image option when you print the form.
C. Configure the fine tuning activity.
D. Activate the scoping element
Question 3
You need to apply complex changes to an SAP Hybris Cloud for customer system after go live, which option does SAP recommend to implement these changes?
There are 2 correct answers to this question.
Response:
A. Change projects
B. Merge Projects
C. Convert projects
D. Combine Projects
Question 4
You integrated Microsoft Outlook with SAP Hybris Cloud for Customer. Which of the following activities can you perform after the integration?
There are 2 correct answers to this question.
Response:
A. Synchronize and exchange leads
B. Synchronize and exchange appointments
C. Create opportunities
D. Create and access contacts
Question 5
What is a workflow rule used for?
There are 2 correct answers to this question.
Response:
A. To set up automatic e-mail notifications
B. To define and activate an approval process
C. To set up the organizational work distribution
D. To define and activate rules for automatic field updates
Solutions:
| Question 1 Answer: C,D | Question 2 Answer: D | Question 3 Answer: A,B | Question 4 Answer: B,D | Question 5 Answer: B,D |
