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WGU Organizational-Behavior Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Individual Behavior and Personality | - Personality traits and theories - Perception and attribution - Attitudes and job satisfaction - Motivation theories (Maslow, Herzberg, Vroom) - Individual decision-making |
| Topic 2: Group Behavior and Dynamics | - Power and political behavior - Group structure and roles - Group development stages - Team building and teamwork - Conflict and negotiation |
| Topic 3: Leadership Theories | - Trait approaches to leadership - Contingency theories - Contemporary leadership perspectives - Transformational vs transactional leadership - Behavioral approaches |
| Topic 4: Organizational Structure and Culture | - Organizational culture dimensions - Organizational design principles - Organizational communication - Organizational structure types - Organizational change and development |
WGU Organizational Behavior (GTO1, C715) Sample Questions:
1. What is an advantage of a strong organizational culture?
A) There is ambiguity in what employees perceive as expectations.
B) The internal climate exhibits low behavioral control.
C) There is a formation of strong employee commitment.
D) Core values are not intensely held and widely shared.
2. Which conflict-resolution techniques might a manager use to control the level of conflict that has become dysfunctional?
A) Compromise and superordinate goals
B) Smoothing and confrontation
C) Satisfying goals and smoothing
D) Confrontation and smoothing
3. How might a charismatic leader work to increase performance in an organization?
A) Display type A characteristics
B) Articulate an appealing vision
C) Use a directive approach
D) Avoid increasing personal risk
4. Three employees meet face-to-face to identify a problem and resolve it through open discussion. Which type of conflict resolution technique is this?
A) Smoothing
B) Compromising
C) Problem solving
D) Devil's advocate
5. What is a purpose of employee evaluations?
A) To assist management in making human resource decisions
B) To serve as a screening device for hiring new employees
C) To educate employees on the personalities of supervisors and help them adjust to management styles
D) To measure the psychological symptoms of organizational dysfunctionality
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: A |
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