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HP Selling HP PPS ServiceOne Services Sample Questions:

1. In the event a ServiceOne reseller does not hold a services contract specialization, which statement is true about pricing for HP Contractual Services?

A) Prices can be found in HP Care Pack Central.
B) The ServiceOne reseller should contact their HP Partner Business Manager to discuss pricing.
C) The ServiceOne reseller can settle pricing conditions directly with the customer.
D) HP Partner Business Manager can help the ServiceOne reseller identify the nearest Services Contract specialist distributor to contact.

2. Based on the success story of the Cherokee County School District, which benefits did they realize through HP Care Pack Services? (Select three)

A) Support for users with efficient escalation process
B) Removal of unplanned repair costs
C) Reduced theft of computers and printers
D) Efficient support of mobile users
E) Secure protection of sensitive data
F) Increased staff productivity

3. What is included in the defective media retention service?

A) It allows the HP technician to come onsite and replace the non-functioning device with a new one.
B) It allows the HP technician to use refurbished parts to complete a repair.
C) It allows the HP technician repairing the device to keep the defective part.
D) It allows the customer to retain the defective drives that are repaired.

4. How should you counter the following objection?
"The standard warranty is sufficient."

A) HP Care Packs expedite repairs to reduce downtime.
B) HP Care Packs give you predictability and greater control on TCO.
C) With HP Care Packs, HP dispatches trained technicians with genuine parts, within the agreed time
D) HP Care Packs allow you to choose from various options that best suit your needs.

5. A customer is nearing the expiration of their existing service engagement. When asked about a renewal, they expressed a desire to maintain the same SLA and conditions and keep existing hardware. A review of their hardware inventory shows that it is no longer supported.
Which renewal option should you offer?

A) Hardware Refresh
B) HP Post-Warranty Care Pack
C) Purchasing an extended warranty
D) Upgrading with HP Contract

Solutions: