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Genesys GE0-702 exam is the validation of the applicant as a virtual assistant as well as a personal assistant. According to Genesys, candidates must pass this certification test before they may enter Genesys position. This certification program is designed to test a candidate's knowledge of customer interaction, planning and organizing time, building a work pipeline, and enterprise processes. Genesys GE0-702 Dumps offers the complete details about the certification exam. After the Genesys GE0-702 exam, you will get full knowledge about how to work as a virtual assistant and a personal assistant. Minutes prior to taking the written test, please allow yourself sufficient time to read through the certification booklet and review the certification requirements and objectives in detail in English. The table below describes the required information about the certification exam.
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Prerequisites of Genesys GE0-702 Exam
The prerequisites of the Genesys GE0-702 exam are given below:
- The candidate must have received the Certified Technical Assistant (CTA) designation by attending training, documenting at least five years of experience in support service roles that required the skills assessed by this exam, and successfully passing the CTA exam.
- The candidate's resume must be submitted for review at the certification testing center.
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Genesys GE0-702 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| IVR & VoiceXML Implementation | 20% | - Call treatment and prompts - VoiceXML 2.1/3.0 integration - GVP (Genesys Voice Platform) deployment |
| Inbound Voice Solution Architecture | 25% | - SIP Server and Media Server configuration - Genesys Framework and components - Interaction Server setup |
| Configuration & Integration | 15% | - Configuration Server objects - Database and third-party system integration - Security and access control |
| Routing Strategy Development | 30% | - Universal Routing design - Queue and agent selection rules - Inbound call flow logic |
| Troubleshooting & Optimization | 10% | - Common issue resolution - Performance tuning - Logging and monitoring tools |
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