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EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

1. Which one of the following is NOT a responsibility of the service transition stage of the service lifecycle?

A) To ensure that a service can be managed and operated in accordance with constraints specified during design
B) To provide good-quality knowledge and information about services
C) To plan the resources required to manage a release
D) To design and develop capabilities for service management

2. Consider the following list:
1.Change authority
2.Change manager
3.Change advisory board (CAB)
Which one of the following is the BEST description of the items above?

A) Roles, people or groups
B) Functions
C) Job descriptions
D) Teams

3. Which one of the following would NOT be defined as part of every process?

A) Roles
B) Metrics
C) Functions
D) Inputs and outputs

4. Which one of the following would NOT involve event management?

A) Recording and monitoring environmental conditions in the data centre
B) Recording service desk staff absence
C) Monitoring the status of configuration items
D) Intrusion detection

5. In terms of adding value to the business, which one of the following describes service operation s contribution?

A) The cost of the service is designed, predicted and validated
B) Measures for optimization are identified
C) Service value is visible to customers
D) Service value is modeled

Solutions: