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ISQI CTFL-UT Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Basic Concepts of Usability, UX and Accessibility | 15% | - Business value and objectives - Relationship between usability, UX and accessibility - Definitions and core principles |
| Topic 2: Risks in Usability, UX and Accessibility | 15% | - Identification and classification of risks - Project and product-level risks - Impact analysis and mitigation |
| Topic 3: Usability Test Planning and Reporting | 10% | - Stakeholder communication - Test strategy and plan design - Documenting results and recommendations |
| Topic 4: Usability Evaluation Methods and Techniques | 25% | - Usability testing: planning, preparation, execution, analysis - Inquiry methods: surveys, interviews, focus groups - Inspection methods: heuristic evaluation, cognitive walkthrough |
| Topic 5: Accessibility in Usability Evaluation | 15% | - Inclusive design considerations - Standards: WCAG, ISO 9241, EN 301 549 - Evaluating compliance and accessibility barriers |
| Topic 6: Fundamentals of Usability Evaluation | 20% | - Human-centered design process - Evaluation types: inspection, testing, inquiry - Goals, metrics and measurement |
ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:
Which of the following are common mistakes made in usability testing?
i. The user is too active
ii. Critical results are ignored
iii. No observers involved
iv. Scheduling too late
v. Incorrect focus
- A. i & iii are true, ii, iv & v are false
- B. i, ii & iii are true, iv & v are false
- C. ii, iv & v are true, i & iii are false
- D. ii & iv are true, i, iii & v are false
Correct Answer: C 🗳️
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What's the difference between an informal usability review and an expert usability review?
- A. Contrary to an expert review, an informal usability review is based on opinion
- B. An informal review only requires one reviewer
- C. No formal usability qualifications are required for an informal usability review
- D. An expert usability review is a formal review, not an informal review
Correct Answer: C 🗳️
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Which of these basic approaches to a software development project follows all key elements of human- centered evaluation?
- A. Interview users, develop the software, and perform acceptance test
- B. Define requirements, develop the software, and perform acceptance test
- C. Interview users, iteratively develop prototypes, and evaluate the software
- D. Iteratively develop prototypes, perform expert reviews, and integrate found issues
Correct Answer: C 🗳️
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Your last 20-pages usability test report wasn't received well by the developers; only two of the 25 usability problems have been fixed. This time, you want to stick to the best practices in order to obtain better acceptance by the development team.
What are you going to do differently this time?
- A. Include contact details of the test participants so that the development team can contact them in case they have questions
- B. Include positive findings in the report, not only usability problems
- C. Make the report more detailed and longer
- D. Add the low-priority findings you didn't include in the first report
Correct Answer: B 🗳️
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