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Areas Tested in ASQ CMQ/OE
The CMQ/OE evaluation validates the candidates' skills on the following topics:
- Understanding the elements that are part of supply chain management;
- Managing skills and abilities, as well as developing advanced communication and project management;
- Developing and deploying a strategic plan that helps any organization improve its performance;
- Identifying and segmenting customers, together with managing customer relationship;
- Understanding how to design an organizational structure, overpassing leadership challenges, defining teams and processes, and adhering to the ASQ Code of ethics;
- Using diverse tools that help in quality management;
- Developing training plans and identifying the most effective materials that can improve the team’s performance.
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Certification Path
The ASQ Certified Manager of Quality/Organizational Excellence certification path includes only one CMQ-OE certification exam.
Reference: http://asq.org/cert/manager-of-quality
How much CMQ-OE Exam Cost
The price of the CMQ-OE exam is $568 USD.
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ASQ CMQ-OE Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Supply Chain Management | 15% | - Supplier Selection & Evaluation - Logistics & Inventory Management - Supplier Development & Quality Improvement - Outsourcing & Vendor Management - Supplier Performance & Monitoring |
| Management & Communication | 20% | - Customer & Supplier Relationships - Negotiation & Conflict Resolution - Marketing & Customer Satisfaction - Communication Methods & Barriers - Presentation & Meeting Facilitation - Management Skills & Styles |
| Management Planning & Measurement | 25% | - Metrics & Performance Indicators (KPIs) - Business Performance & Data Analysis - Benchmarking & Best Practices - Strategic Planning Tools (SWOT, Balanced Scorecard) - Quality Tools (QFD, CT Trees, FMEA) - Cost of Quality (COQ) Analysis - Project Management Fundamentals |
| Quality Systems Development, Implementation, and Continual Improvement | 20% | - Continuous Improvement Tools (Kaizen, PDCA, Root Cause Analysis) - Risk Management & Prevention - Auditing (Internal, External, Supplier) - Process Improvement Methodologies (Lean, Six Sigma) - Documentation & Control - Quality Management Systems (QMS) & Standards (ISO 9000) |
| Organizational Leadership | 20% | - Performance Measurement & Management - Employee Development & Engagement - Change Management - Leadership Principles & Techniques - Strategic Planning & Deployment - Quality Culture & Behavioral Aspects |
ASQ Certified Manager of Quality/Organizational Excellence Sample Questions:
Several departments within an organization have implemented changes that improved their departmental results. However, the organizational results are decreasing. Which of the following concepts describes this situation?
- A. Juran ' s Trilogy
- B. Maslow's hierarchy of needs
- C. Theory of constraints
- D. Supply chain optimization
Correct Answer: C 🗳️
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To communicate effectively, managers must understand that their own culture is
- A. not relevant in the workplace
- B. the subordinate culture
- C. not the only culture
- D. the dominant culture
Correct Answer: C 🗳️
Explanation: Only visible for ValidExam members. You can sign-up / login (it's free).
If a company is considering shifting from a hierarchical structure to a flat organizational structure, they will most likely experience which of the following benefits?
- A. Improved decision-making speed due to fewer levels of management
- B. Increased control over decision-making at the executive level
- C. Stronger alignment between individual and departmental goals
- D. Enhanced clarity of roles and responsibilities for all employees
Correct Answer: A 🗳️
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The ultimate goal of optimizing a company ' s supply chain is to:
- A. Increase production efficiency
- B. Reduce cycle time
- C. Increase customer satisfaction
- D. Reduce cost of poor quality
Correct Answer: C 🗳️
Explanation: Only visible for ValidExam members. You can sign-up / login (it's free).
A company ' s area director is upset that quality levels have not improved since a quality training session was held a month ago. The area director tells the quality manager to schedule additional training as soon as possible In response the quality should do which of the following first?
- A. Ask the trainers for data showing the impact their course has had on quality levels at other companies
- B. Discuss with the trainer's possible reasons why the quality levels have not improved
- C. Explain to the employees who were trained a month ago the importance of improving the quality levels
- D. Ask the trainers to redesign the content of the training before delivering it again
Correct Answer: B 🗳️
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