ServiceNow CIS-SP Exam Syllabus Topics:

Topic	Details
Topic 1	Initial Domain Setup and Service Provider Architecture: This section of the exam measures the skills of Solution Architects and covers the foundational system settings and architectural understanding needed for setting up domain-separated environments. It includes managing system properties, configuring domain maps and company relationships, and understanding how to apply domain separation across single or multiple instances. This section also evaluates how well integrations can be structured within the context of domain separation.
Topic 2	Foundational Data Management: This section of the exam measures the skills of Technical Consultants and examines how foundational data is brought into a domain-separated environment. The focus is on configuring and managing import sets and transformation maps to ensure accurate and isolated data loading per domain. It tests the ability to maintain clean, separated data environments during initial setup and routine updates.
Topic 3	Data Separation Visibility: This section of the exam measures the skills of Technical Consultants and focuses on managing data visibility and flow within domain-separated environments. It assesses understanding of the sys_domain field, data flow between domains, and relationships such as "contains" that impact access. Visibility groups and special handling considerations are also tested to ensure the consultant can securely manage client data across domains.
Topic 4	Platform Governance and Reporting: This section of the exam measures the skills of ServiceNow Administrators and tests the ability to maintain effective platform oversight within domain-separated environments. It includes knowledge of update sets, scoped applications, reporting, and the use of the Domain Separation Center. This ensures administrators can govern deployments and maintain clarity in reporting across domains.
Topic 5	Domain Support in Applications: This section of the exam measures the skills of Solution Architects and evaluates knowledge of how various ServiceNow applications support domain separation. The exam assesses familiarity with domain support levels in key areas such as Service Catalog, Knowledge Management, Mobile, and Service Portal. Additionally, it includes emerging and advanced applications like CSM and ITOM to validate the candidate’s ability to implement scalable, domain-aware solutions.

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/cis-service-provider-blueprint.pdf

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