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ServiceNow CIS-EM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Event Sources and Integration | 10% | - Supported event sources and protocols - Metric connectors and data collection - Monitoring tool integration - Third-party integration best practices |
| Topic 2: Administration and Optimization | 10% | - Best practices and operational efficiency - Performance tuning and noise reduction - Maintenance and troubleshooting - Security and access control |
| Topic 3: Event Management Overview | 13% | - Common Service Data Model - Key features and capabilities - User interfaces: Operator Workspace, Alert Intelligence, Dependency Maps - IT Operations Management (ITOM) solution - Customer challenges and business value |
| Topic 4: Event Configuration and Processing | 27% | - Event lifecycle and processing flow - Inbound actions and event management jobs - CI binding and identification - Connectors: preconfigured, custom, push/pull methods - Event rules, filters, thresholds, and field mapping - Scripting: Regex, JavaScript, PowerShell |
| Topic 5: Architecture and Discovery | 10% | - Monitoring process and data flow - Event Management architecture - Discovery and MID Server components - CMDB integration and dependency mapping |
| Topic 6: Alerts and Correlation | 30% | - Alert Intelligence and Service Operations Workspace features - Alert grouping and correlation strategies - Priority calculation, scoring, and groups - Alert definition and attributes - Alert processing and management rules - Incident creation and integration - Impact profiles, impact trees, and service impact analysis |
