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IBM Information Management Front End Tools and Processes Sample Questions:

1. What is the meaning of Premium Support - Onsite Technical Support Services?

A) Provides on-site knowledge transfer and hands on training.
B) Manage customer when he is complaining.
C) Performs product installation at the customers' site.
D) Helping to design a customer solution.

2. When a FrontEnd engineer receives a PMR, which steps must always be taken?

A) The engineer must transfer the PMR to the BackEnd and make sure their e-mail address is in the PMR.
B) The engineer must take Ownership and then contact the customer.
C) The engineer must Code CT in the PMR and send the PMR to the work queue.
D) The engineer must write English=Y in the OneTeam format alter and transfer the PMR to BackEnd.

3. What is a difference in the handling of FastPath PMRs in comparison to other OneTeam PMRs?

A) FastPath PMRs will not be worked on by the FrontEnd.
B) FastPath PMRs will be quickly transferred to BackEnd.
C) Customer will receive less Service for FastPath PMRs.
D) Customer will not be contacted in national language for FastPath PMRs.

4. What should be done to ensure good communication inside the Front End teams and for Front End to Back End communications?

A) Before transferring a PMR to the Back Endalways check with your development contact, whether it is ok.
B) Make sure, all people have your mobile phone number, to contact you any time.
C) As soon as you are in the office, make sure that you tell everyone you are available now.
D) Make sure that Bluepages is always up to date with current contact information.

Solutions: