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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. You want to send automatic email responses to your customer when a service advisor is assigned to an incoming complaint The email responses should use your company branding template.
Which of the following steps must you perform in SAP Cloud for customer to achieve this workflow requirement?
Note: There are 2 correct answer to this question.

A) Define a condition for the agent field
B) Define notification placeholders
C) Define a rule for the individual Customer business object
D) Define the rule type as an alert

2. To which objects can you add a registered product? Note: There are 2 correct answers to this question.

A) Visit
B) Installed base
C) Service ticket
D) Sales Order

3. Which of the following work center views display maintenance plans created with reference to the respective objects? Note: There are 2 correct answers to this question.

A) Contract
B) Registered product
C) Customer
D) Installation point

4. What do you use to restrict the completion of the main ticket when the related sub-tickets are still open?

A) Scoping option
B) Fine-tuning activities
C) Code list restriction
D) Workflow rule

5. To which objects can you add an installed base? Note: There are 2 correct answers to this question.

A) Maintenance plan
B) Visit
C) Contract
D) Ticket

Solutions: