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Salesforce Certified Agentforce Specialist Sample Questions:

1. When is the Agent-to-Agent (A2A4) protocol an appropriate communication choice?

A) When agents need to collaborate
B) When agents need to invoke third-party API
C) When agents need to access tools

2. An administrator wants to check the response of the Flex prompt template they've built, but the preview button is greyed out. What is the reason for this?

A) The records related to the prompt have not been selected.
B) A merge field has not been inserted in the prompt.
C) The prompt has not been saved and activated,

3. Universal Containers wants to incorporate the current order fulfillment status into a prompt for a large language model (LLM). The order status is stored in the external enterprise resource planning (ERP) system. Which data grounding technique should the Agentforce Specialist recommend?

A) Apex Merge Fields
B) Eternal Object Record Merge Fields
C) External Services Merge Fields

4. Universal Containers (UC) has recently received an increased number of support cases. As a result, UC has hired more customer support reps and has started to assign some of the ongoing cases to newer reps. Which generative AI solution should the new support reps use to understand the details of a case without reading through each case comment?

A) Agent
B) Einstein Sales Summaries
C) Einstein Work Summaries

5. A company wants to retrieve patient history details to augment the Al agent response. [he company wants to leverage the Data Cloud search index feature. What is best practice when considering retrieval-augrmented generation (RAG) for information that may contain personally identifiable information (PII)?

A) Depend on the agent's prompt to avoid exposing PII.
B) Encrypt embeddings, but still index PII records.
C) Mask sensitive fields and index only non-PII data.

Solutions: