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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

1. Which statement regarding Engagement Designer (ED) workflows in Avaya Oceana solution is true, if you want to avoid launching both old and new flows during processing?

A) The existing ED workflows should be deleted before deploying new ED workflows for the same channel.
B) ED does not allow you to deploy a new call flow when there is an existing call flow for the same channel.
C) The existing ED workflows should be renamed before deploying new ED workflows for the same channel.
D) ED allows you to deploy both old and new ED workflows In the ED without any problems.

2. A customer reports that Avaya Oceana Workspace agents are not able to connect, and they want to troubleshoot Unified Agent Controller (UAC).
Which log will show more relevant logs for UAC?

A) /var/log/Avaya/services/UCAStoreService/UCAStoteServlce.log
B) /var/log/Avaya/dcm/pu/CSCService/CSCService.log
C) /var/log/Avaya/servlces/ContactCentefService/ContactCenterService.log
D) /var/log/Avaya/dcm/pu/UnlfiedAgentController/ua-bpm-pu.log

3. Which statement describes the function of the Context Store Snap-in?

A) It is an engine for tracking and maintaining the end-to-end context of customer Interactions.
B) It is a normalized model for all resources and interactions that provides states for resources and interactions.
C) It is an enterprise workflow model to orchestrate the omni-channel interaction flow.
D) It is an agent selection component based on attribute matching across all channels.

4. Consider the log messages from Contact Center Service PU log file ucm-affadapter-pu-1.log:
2018-02-21 11:21:21,549 [Pool-pool-4-thread-1] INFO AsyncHttpClient [adapter-pu-1]
[M:sendEvent] [T:]. Send request to
[http://135.122.104.77:80/services/EventingConnector/events?affinity=135.122.104.77] with header attributes [(family=OmniCenter, type=CONTACT_ENDED, metadata-ucid=Eke6-qw3S2K-MyAKSJny6A, Version=1.0)], body [RouteContactEvent
[,id=UGZQRVhJNHhTaGlycXQyQThFN2VJdw==_,ip=135.122.104.77,wr=pfpEXI4xShmrqt2A8 E7eIw,c=Eke6-qw3S2K-NyAKSJny6A,p=OCP ShortMessageService,ch=ShortMessageService,rrId=f785b56c-364f-4acf-9620-b723a6ca43c6,r outAddr=,wfType=ROUTE_CONTACT_SMS,reason=DEFAULT]] What is the Work Request ID in the log message?

A) Eke6 qw3S2K-NyAKSJny6A
B) PfPex14xShrmrqt2A8E7eIw
C) UGZQRVhJNHhTaGlycXQYQThFN2VJdw
D) f785b56c-364f-4acf-9620-b723a6ca43c6

5. Which statement describes the function of the Work Assignment Snap-in?

A) It is a normalized model for all Avaya Oceana resources.
B) It is responsible for interaction routing.
C) It helps Avaya Oceana customer* build their business logic.
D) It provides contextual information.

Solutions: